Senior Manager of Core Experience, Chime
$168.6-238.9k
+ Bonus + Equity
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$168.6-238.9k
+ Bonus + Equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- A Bachelor's Degree, with 8+ years of experience in program management, operations and/or consulting
- Sharp analytical and problem solving skills, sound business judgment, with a strong bias for action, can derive satisfaction and meaning by digging deep into the data and delivering the best results
- A track record of driving outcomes with a focus on the customer experience
- Experience managing and developing a high performing team of senior individual contributors
- Strong interpersonal and influence skills, capable of driving outcomes with and without direct authority
- The ability to see the forest beyond the trees and dive into the details when necessary
- Critical thinking - the ability to understand strategic business drivers across teams and lines of business
What the job involves
- As a Sr Manager on the Core Experience team, you will be a key leader in cultivating and improving the experience of our members every time they interact with Chime’s consumer products
- You will lead a team that delivers data-driven improvements to the member experience through product, process, and policy improvements that drive high levels of member satisfaction
- You and your team will obsess over continuous improvement
- You will work directly to influence key leaders in our product and operation teams to improve the here and now while building our strategy for the future
- In this role, you’ll coach, inspire and develop your team of program managers, prioritize and manage projects, deep dive trends to understand root causes and build our perspectives on our member and service experience
- You will develop a forward looking strategy for how your support model evolves to drive value in every member interaction and work cross functionally to bring that strategy to life
- Set clear a clear strategy for your team with goals and objectives, foster an environment of psychological safety, making an impact and having fun while you do it
- Use development conversations to identify people-related strategies for the team; actively coach team members and encourage growth opportunities
- Responsible for resource allocation for your team, ensuring that company and team priorities are well communicated and that work is distributed in a way that supports success and enables team members to grow
- Utilize member and agent data to Identify opportunities in our service experience to drive short and long term member experience improvements
- Drive cross-functional alignment for key organizational priorities; Partner with cross functional stakeholders in operations and product to enable team and organizational success
- Be a storyteller; you will inform senior management of progress against key goals and objectives
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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