Senior Customer Success Revenue Operations Manager, Restaurant365
$116-174k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Open for applications
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Open for applications
$116-174k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Bachelor’s degree in business, data analytics, finance, or a related field
- 7+ years in a GTM role and or GTM Operations function in SaaS
- 5+ years of experience in forecasting, customer success analytics, or revenue operations
- Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, Power BI, Excel)
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight)
- Excellent analytical, problem-solving, and communication skills
- Ability to translate complex data insights into clear, actionable strategies
- Exceptional data visualization and storytelling skills
What the job involves
- Reporting to the Sr. Director of Customer Strategy and Operations, the Sr. CS Revenue Operations Manager for Customer Success plays a crucial role in analyzing and predicting retention and renewals, using key metrics to drive strategic decision-making and to ensure accurate forecasting and planning.
- This role is essential in driving customer retention strategies by providing accurate forecasts and insights, ultimately helping the organization improve customer experiences and revenue stability.
- This role leverages data analytics, trend analysis, and predictive modeling to provide insights into customer behavior, renewals outlooks, churn risks, and retention opportunities. By collaborating with cross-functional teams, including Customer Success, Revenue Operations, and Finance, the analyst ensures data-driven strategies that enhance customer retention and minimize churn
- Forecasting & Analysis: Develop and refine predictive models to forecast renewals, gross churn and retention rates, utilizing data science, historical data and other key performance indicators
- Customer Value Insights: Analyze customer behavior patterns, engagement levels, and product usage to qualify customer value/usage and identify early churn indicators
- Data-Driven Strategy: Provide actionable insights and recommendations to improve retention initiatives, optimize customer success efforts, and mitigate churn risks
- KPI Tracking: Define and monitor key performance indicators (KPIs) related to customer retention, renewal rates, and at-risk accounts
- Collaboration: Work closely with Customer Success Management (CSM), Sales, Finance, and Product teams to align retention strategies with company business objectives
- Reporting & Dashboards: Build and maintain reports and dashboards that provide real-time visibility into renewals and retention trends as well as churn risks
- Process Optimization: Identify inefficiencies in retention workflows and recommend process improvements to enhance customer engagement and loyalty
- System Optimization: Working with IT-Systems and the business to incorporate data governance and process adherence into systems used to manage, track and report renewals, retention and gross churn
- Enablement Partnership: Partnering with CS enablement to ensure policies, processes and actions are rolled out and incorporated into the rhythm of the business x
- Other duties as assigned
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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