Senior Product Manager, Front
Equity available
2-5 days a week in office
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
Equity available
2-5 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 5+ years of product management experience
- “Done is better than perfect” attitude and appetite to learn through super rapid experimentation
- Empathetic: you understand what users need and any issues that your teammates face
- Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
- Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies. You are able to rally multiple teams around your objectives
- Data-driven: you understand how to use data to guide product decisions
- Solutions-oriented: you are resourceful and drive progress with a positive, entrepreneurial approach
- You have clear, structured thinking and excellent communication skills
What the job involves
- We’re looking for a Product Manager to join our Admin product group. This group focuses on team leads and managers who set up and fine-tune Front to maximize the productivity of their teams
- This critical piece of the puzzle is how our customers maximize the value they get out of Front. We help our users transform complex business processes into an intuitive way of work. This is a core investment for Front. We already have established teams working on the relevant topics (automation, analytics, etc) and we are looking for a new PM to join our effort!
- This is an exciting opportunity to level up your product skills and truly transform Front’s customers' businesses. This PM will be responsible for helping develop and execute the strategy to unlock the next generation of customer operations
- Drive a compelling strategy and roadmap based on insightful understanding of customer needs, market opportunities
- Drive learning/insights and revenue through iterative product development
- Manage a roadmap against KPIs and product goals
- Partner cross-functionally with Engineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives
- Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
- Write specs, manage project execution, and define product roll-out strategy
- Discover and present new product insights by analyzing qualitative and quantitative customer data
- Conduct user research & user testing to collect new customer insights
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopitfy and Convoy. However it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. It is moving to futher develop its product and increase its market share, hiring on new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.3m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
SoMa, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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