Senior Site Reliability Engineer, Firsthand

$120-180k

+ Equity

AWS

Docker

Kubernetes

GCP

JavaScript

Python

Postgres

Terraform

Azure

Prometheus

Grafana

Datadog

Mid and Senior level

New York

3 days a week in office

AI-powered brand agents built for marketers and publishers

Open for applications

AI-powered brand agents built for marketers and publishers

21-100 employees

B2BArtificial IntelligenceSaaSAdvertising

Open for applications

$120-180k

+ Equity

AWS

Docker

Kubernetes

GCP

JavaScript

Python

Postgres

Terraform

Azure

Prometheus

Grafana

Datadog

Mid and Senior level

New York

3 days a week in office

21-100 employees

B2BArtificial IntelligenceSaaSAdvertising

Company mission

To leverage the power of AI to drive first hand connections between publishers, brands, and consumers.

Job

Company

Role

Who you are

4+ years of professional work experience as a software engineer with at least 2 years spent in an SRE role
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
Strong understanding of software engineering fundamentals. Proficiency in a few programming/scripting languages (ie. Python, Shell, JavaScript, etc.)
Proven experience authoring and maintaining IaC(Infrastructure-as-Code) with Terraform and using IaC to deploy resources in GCP, AWS, or Azure
Experience with container management architectures such as Docker and Kubernetes
Experience managing monitoring and alerting tools like Prometheus, Grafana, Datadog, etc
Strong networking knowledge (routing, firewall rules, nat policies, load balancing)
Experience in building and maintaining CI/CD platforms and supporting agile engineering teams
Familiarity with relational databases such as Postgres
Strong communication skills. Good at writing concise documents
Desire and passion to work in an early-stage startup. Comfortable handling ambiguity in a fast-paced environment

What the job involves

As a highly motivated site reliability engineer, you will join a small crew to build, automate, monitor, and maintain cloud infrastructure for our web, data, and machine learning teams
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
Develop, deploy, maintain, and improve cloud infrastructure in the GCP ecosystem
Maintain and improve GitHub Actions CI/CD workflows
Help with monitoring, alerting, addressing root causes for incidents and documenting fixes
Document decisions regarding technology choices, best practices and process
Build tools that facilitate team productivity and prioritize developer experience

Our take

Until recently, brands and publishers lacked a practical means to interact in real-time, 1-1 conversations and provide content with customers both on and off their digital platforms. Firsthand is a specialized AI agent platform designed to cater to the needs of publishers and brands.

The platform offers a solution that enables publishers and brands to manage, safeguard, and utilize their data and content in direct conversational campaigns driven by tailored AI agents. This capability extends to various online channels where consumers actively seek information.

Now, with significant funding behind it, Firsthand is scaling its AI-powered brand agent after a successful pilot with select brands and publishers. Because of this, its emerging as a key player in AI-driven consumer interactions and building the infrastructure for the next wave of intelligent brand engagement.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Mar 2025

$26m

SERIES A

Total funding: $26m

Company benefits

Flexible work model: We embrace the flexibility of hybrid work, combining the energy of in-person collaboration in New York City with the freedom of working remotely
Benefits that meet your needs: We offer unlimited PTO, 401(k) from day 1, zero-cost medical plans, and paid parental leave, with benefits that are constantly evolving as our company grows

Company HQ

Midtown South, New York, NY

Leadership

Jonathan Heller

(Co-Founder, Co-CEO & Chairman)

Previously Co-founder and CEO of Multitude.ai and FreeWheel. Also worked as Chief Product Officer for Comcast Advanced Advertising.

Michael Rubenstein

(Co-Founder, Co-CEO & Board Director)

Also currently a Board Member of Vistar Media. Prior work includes Co-founding OpenStore and Founding and working as General Manager, DoubleClick Ad Exchange (AdX) Google.

Wei Wei

(Co-Founder & CTO)

Previously the Co-founder and CTO for Flux, prior to that worked as VP of Engineering at FreeWheel.

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