Support Engineer, Akeneo
Product Experience Management solutions
Open for applications
Product Experience Management solutions
201-500 employees
Open for applications
201-500 employees
Company mission
To fundamentally disrupt the product information category and better serve the rapidly growing needs of modern omnichannel brands and retailers.
Role
Who you are
- You have 1-2 years of experience in application development or level 3 technical support
- You have good knowledge of PHP and are comfortable with SQL
- You have a working understanding of Cloud-based infrastructures (GCP, AWS…)
- You are comfortable with Linux, VMs, and containerized applications
- You have experience with a ticketing system (Jira or similar)
- You know how to communicate efficiently with stakeholders from various internal teams
- You believe cross-continental communication is a great challenge!
- You have strong written and verbal communication skills, including communicating with technical and non-technical customers
- You are fluent in English and know how to communicate with native speakers at a professional level
- You are autonomous, reactive, and love solving problems!
What the job involves
- We are looking for a Support Engineer to join our growing team in Nantes
- The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department
- Collaborate across teams to solve complex Growth and Enterprise Edition technical customer issues in an accurate and timely manner, through the Jira Service Desk portal
- Support Akeneo clients and partners by investigating highly technical issues and requests, while delivering fantastic support experiences to our customers
- Dive deep into logs, code, infrastructure configurations, and any other relevant data to identify the root cause of the issues
- Work with teams spanning across the Product Department to ensure the reliability of your technical qualifications
- Improve your skillset thanks to training and exposure to other programming languages featured in Akeneo products
- Capitalize on feedback from our customers and partners to refine our technical documentation and help improve the quality of all our products
- Contribute to the ongoing success of the Support team and help your teammates grow their skills: internal documentation, team workshops, and tooling to help achieve team goals
- Technical Stack:
- Infrastructure: GCP, Kubernetes, Docker
- Back-end: PHP, Symfony
- Operating system: Linux, Bash
- Databases: MySQL, ElasticSearch
- Observability and monitoring: Datadog
- Collaboration tools: Jira, Notion, or similar
Application process
- Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo
- Meet your future manager! This 60 minute interview with the Support Engineering Manager will allow you to go in more depth into what the role entails and discuss your experience and skills
- Meet our current Support Engineer Lead in Boston for a 60 minute interview with a technical focus
- Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders
- Sign your offer!
- At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame
Our take
Based in France and Boston, Akeneo is a provider of product experience management (PXM) and product information management (PIM) solutions. The platform enables businesses with products to create growth opportunities by delivering product experience.
The company is trusted by leading global brands, including PUMA, Canon USA and Giant Tiger. The appeal of Akeneo’s services is its enablement of retailers to activate product experiences across all communication channels, rather than having to manage catalogs using spreadsheets or an out-dated ERP.
In 2022, Akeneo raised further funding, which was invested into accelerating the product development roadmap and expansion of its strategic partnerships. Continued investment and support brings Akeneo ever closer to its goal of best serving the growing needs of modern omnichannel brands and retailers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2022
$135m
SERIES D
Sep 2019
$46m
SERIES C
Total funding: $196m
Company benefits
- 🌎 Diverse, cross-cultural team
- 🎉 Annual All Staff gathering week, office parties, team offsites
- 🧳 Once a year, travel to another office location for a period of 2 weeks
- 👋 Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company
- ⏰ Flexible working hours, global home office policy
- 🧘 Individual and confidential coaching sessions with a mental health practitioner of your choice
- 🔊 Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub..
- 💻 Choice of a Mac or a Windows laptop
- 💸 Personal remote allowance to maximize your home office environment
- 🎫 Participation in in-house events welcoming external guests (ie. Meetups) or industry events
- 🧑🏫 Group and individual training opportunities
- 👨💻 Attendance at the yearly business or tech conference of your choice
Company values
- Humility - We want to become better at what we do, and we acknowledge that we are not there yet
- Innovation - We take pride in developing an open-source solution. This makes our solution powerful, open to everyone, and we are very attentive to our code quality
- Benevolence - We believe everyone is doing their best, and we commit to helping each other in a friendly way, with an ‘open door’ policy
- Openness - We love hearing new ideas and opinions. We are always excited to welcome new employees with different backgrounds who can share their experiences and challenge our status quo
- Beer - We do serious business without taking ourselves too seriously. We love to get together and share fun moments at work
Company HQ
Dervallières-Zola, Nantes, France
Articles
Leadership
Benoit Jacquemont
(CTO)Previously served as CTO for Smile Group.
Fred de Gombert
(CEO)Previously founded and acted as CEO for Manalee. Served as Pre-sales Manager & eCommerce Director for Smile.
Nicolas Dupont
(CPO)Previously acted as Technical Project Manager for Smile and Technical Project Manager for My-Store SA.
Yoav Kutner
(Advisor)Recent co-founded and acts as CEO for both MageCore and Oro. Previously co-founded and acted as CTO for both Magento and Varien.
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