Staff Software Engineer, ServiceNow
RaptorDB Provisioning, Backend
$155.8-272.7k
+ ESPP and variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$155.8-272.7k
+ ESPP and variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem
- Linux experience that includes a deep knowledge and understanding of its internals
- Excellent technical problem-solving skills, including root cause analysis of issues in production
- Experience in these languages & tools: Ruby, Puppet, Jenkins
- Experience with CI/CD systems: Jenkins, TeamCity, etc
- Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET)
- Great analytical and design skills
- Excellent communication, networking, and self-management skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
- 6+ years of hands-on experience with backend development
- Experience in operating and maintaining relational databases, such as PostgreSQL or MariaDB in production. This includes knowledge of management features such as backups, high availability and replication
- Demonstrated experience operating Kubernetes at scale, including a deep understanding of cluster administration
- Experience in Linux: CentOS, RedHat, etc,
- Experienced in scripting languages such as Ruby, Puppet, Python, or Go
What the job involves
- Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers
- The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center
- As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale
- Our work is fundamental to ServiceNow’s reliability, reputation, and success
- As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process
- We work within a very collaborative environment with distributed teams that empower you to be successful in your work
- In this role you'll design software for operating PostgreSQL databases in production that is simple to use and integrates at scale
- Work with stakeholders to understand detailed requirements
- Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.)
- Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features
- Work in an environment with a strong collaboration and knowledge-sharing spirit
- Work in an international team with colleagues in Europe and the USA
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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