Technical Customer Support Engineer, UVeye
$75-90k
More information about location
3+ days a week in office
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$75-90k
More information about location
3+ days a week in office
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
Desirable
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with deployment and automation tools such as Terraform and Helm
What the job involves
- We’re looking for a Technical Customer Support Engineer Tier II to join our Support team
- You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams
- In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
- This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching
- The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.9m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
China Basin, San Francisco, CA
Leadership
Amir Hever
(Co-Founder & CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(Co-Founder & COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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