Forward Deployed Engineer, Hiya
£70.3-110k
+ Equity
3+ days a week in office
Phone call security software
Be an early applicant
Phone call security software
101-200 employees
Be an early applicant
£70.3-110k
+ Equity
3+ days a week in office
101-200 employees
Company mission
To modernize voice with trust, identity, and intelligence.
Role
Who you are
- Experience in presenting the engineering angle in discussions with participants from different functions and backgrounds
- Context-aware precision in communication (spoken and written)
- Tool building and automation
- Ability to quickly understand new technical domains: e.g. , telecom, call signaling protocols, fraud detection, etc. , without prior domain experience
- Proven success in cross-functional, client-facing technical roles, especially where ambiguity and moving targets are the norm
- Comfortable owning a problem from first conversation through delivery, even when the path isn’t fully mapped out
- Technical credibility with engineering teams (you speak their language), and business fluency with partners and execs (you understand the ‘why’)
- Pragmatic approach to tooling and automation—you know when to build, when to script, and when to just get it done manually
- Good command of SQL and working with large structured datasets
- Bonus: Experience in high-stakes deployment environments, such as telco, defense, or national-scale systems
- The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions
- You will have a fast start if you have experience with:
- Navigating functional codebases (most of our systems are implemented in Scala)
- Leveraging AI-assisted (re)search and content generation
- AI-assisted coding
- Have been a Forward Deployed Engineer, Solution Architect, or Technical Program Manager in a fast-paced, enterprise or startup environment
- Love building the bridge between what is and what could be—especially when that involves messy real-world constraints
- Prefer rolling up your sleeves to make something work rather than writing a spec for someone else to do it
What the job involves
- This is a hybrid technical and customer-facing role for someone who thrives at the intersection of engineering and execution
- You’ll act as the technical point person for our Telco clients across Europe, helping define, scope, and deliver complex integrations of Hiya’s spam protection services directly into carrier networks
- You’ll work closely with BD, delivery, and engineering, but you’re the one who ensures things get built right, work reliably, and solve the customer’s real problems
- If you’ve worked in a forward-deployed, solutions engineering, or technical strategy role before, you’ll feel right at home
- You won’t just implement someone else’s plan, you’ll help shape the plan, challenge assumptions, and own the path to execution
- The ideal candidate is a quick study who thrives in ambiguity, learns fast, and is excited by technical problem-solving across domains
- Own the end-to-end technical design and delivery of Hiya’s partner integrations, primarily with telecom carriers across Europe
- Collaborate with Business Development and Account teams to scope solutions for prospective and existing customers, translating needs into actionable plans
- Serve as the technical lead in customer and partner conversations, clearly communicating Hiya’s capabilities and integration requirements
- Work closely with the API Engineering team to align on system architecture, roadmap, and delivery timelines
- Build lightweight tooling, scripts, or automation to fill process gaps and accelerate delivery
- Query Hiya’s data mesh to support integration validation and troubleshooting efforts, and build custom dashboards for partners when needed to surface insights or monitor key metrics
- Influence and evolve partner integration models, including those with major vendors like Ericsson, helping shape scalable and repeatable technical approaches
- Navigate and sometimes contribute to core codebases (primarily in Scala) to understand business logic and ensure integration feasibility
Salary benchmarks
Our take
Combining data analysis with machine learning, the Hiya platform helps businesses and individuals field calls and block spam numbers from calling them. Saving businesses time and potential security breaches, the company aims to resolidify trust in business calls, especially from unidentified numbers.
Founded in 2016, Hiya claims that in 2022, spam calls were up by more than 30% and that spam and fraud callers are becoming more sophisticated. With tech advances in cybercrime, the opposite is true, too. Hiya use AI to fight the tech used by scammers, its most recent product is a personalised AI that analyses personal data and learns from the calls an individual takes and hangs up. This innovation will help Hiya stand out in a competitive security marketplace, though one that is mostly focused on internet safety and company data breaches. Hiya has the potential to reach a far larger client base than just businesses, and this key difference has helped it raise $18 million in funding so far.
Of course, cybercrime changes with the times, and Hiya will have to continue innovating into the future to keep up with radical shifts in the way AI is used to scam individuals. With a 2025 launch of an AI assistant designed to screen deep-fake scam calls, it seems to be doing so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2023
$4.7m
EARLY VC
Jul 2017
$18m
SERIES A
Total funding: $22.7m
Company benefits
- Stock Options
- 100% Covered Medical, Dental and Vision
- 401K Program
- Vacation Package
- Paid Parental Leave
- Commuter Benefits
- Employer Covered Long-term Disability and Life Insurance
- Employee Learning and Development Budget
- Charitable Matching
Company HQ
Pike Place Market, Seattle, WA
Leadership
Alex Algard
(Founder & CEO)Previously Founder at Ekata, Whitepages, Co-Founder at CarDomain Network and Analyst at Goldman Sachs.
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