Customer Success Manager, Mastercard
$95-120k
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$95-120k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- 3-8 years of digital consultation or analytics experience
- Fortune 1000 client-facing experience as a CSM preferred
- B.A./B.S. Degree in an analytical/economic /business management disciplines
- Experience or expertise of digital marketing best practice, website conversion tactics and strategy
- Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
- Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
- ECommerce, CRO and website personalization knowledge and experience
- Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
- Excellent verbal and written communication skills, with excellent presentation skills
- Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
- Empathy and a unique ability to understand customer needs
- Passionate about customer success and how it can transform businesses
- Strong project management or organizational skills and an ability to multitask without difficulty
What the job involves
- Dynamic Yield by Mastercard is on the lookout for a “dynamic” Customer Success Manager to join our team
- This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs
- This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals
- Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations
- Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role
- Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
- Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
- Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
- Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
- Serve as the primary point of contact for clients and their DY personalization program
- Consult with clients on product features, functionality and onboarding best practices
- Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
- Analyze data and propose value-driving recommendations
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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