Account Manager, Whatnot

• We are seeking an experienced account management leader who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce
• Team members in this role are required to be within commuting distance of our London, UK or Berlin, Germany hubs
• Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here
• You have 5+ years of experience working in sales and/or account management function, specifically working with top business partners streamers, and/or creators
• Fluent in French & English (written & spoken) with deep understanding of French cultural and community dynamics
• Past experience growing and scaling Account Management teams within an organization. Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
• Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
• Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
• Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect

Desirable

• Our Account Management team is responsible for driving business growth and fostering deep relationships with our sellers on Whatnot
• This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners
• This role will develop and nurture strong seller relationships to support the business through a consultative approach. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
• Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
• Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes