Associate Operations Manager, Checkr
$80-100k
2-3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$80-100k
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- The ideal candidate brings a strong understanding of KPI management, quality assurance, and team coaching, with a proactive approach to problem-solving and continuous improvement
- 2+ years or more of leadership experience in operations, team management, or a related field
- 3+ years of experience in a customer-facing role
- 2+ years of experience in leading projects or peers to achieve common goals
- Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
- Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
- Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies
- Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions
- Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates
- Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change
What the job involves
- Truework is hiring an Associate Manager, Operations to lead our Manual Verifications team – an essential function that sits at the core of our business
- The Manual Verifications team delivers the cornerstone to Truework’s success by delivering high-quality service and ensuring each verification is handled with accuracy and care
- The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month
- The Associate Manager will lead a team of revenue-generating specialists, driving execution on team goals, and maintaining high standards of operational excellence
- Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
- Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
- Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs
- Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
- Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
- Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $556.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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