Customer Solutions Architect, Hypori
UK & International
£165-185k
OTE
Pay mix is 70% base / 30% variable
More information about location
Cyber security platform
Be an early applicant
Cyber security platform
101-200 employees
Be an early applicant
£165-185k
OTE
Pay mix is 70% base / 30% variable
More information about location
101-200 employees
Company mission
To provide secure access to data from any device, anywhere.
Role
Who you are
- Proficiency with at least one major cloud provider (AWS, Azure, or Google Cloud)
- Working knowledge of Linux systems such as Red Hat Enterprise Linux or CentOS
- Familiarity with containerization and orchestration tools including Docker and Kubernetes
- Understanding of iOS and Android mobile operating systems
- Experience with Mobile Device Management (MDM) or Enterprise Device Management (EDM) solutions
- Exposure to virtualization technologies such as VMware, Citrix, KVM, or Virtual Desktop and Virtual Apps environments
- Familiarity with core networking concepts including routing, switching, firewalls, and web filtering
- Knowledge of network security principles including DoD/GOV standards, STIGs, IDS/IPS, and multi-factor authentication
- 5+ years in technical pre-sales, solutions engineering, or technical account management
- Experience supporting enterprise software, cybersecurity, or secure mobility solutions
- Must be clearable or have had federal level clearance previously (*will be important in 5Eyes deals and NATO)
- Strong understanding of enterprise IT, networking, identity, and security architectures
- Familiarity with FedRAMP, NIST, CMMC, or Zero Trust frameworks is a plus
- Excellent interpersonal and customer service skills with proven ability to explain complex technical concepts to non-technical audiences
- Exceptional written and verbal communication, presentation, and documentation skills
- Demonstrated flexibility, organization, and self-motivation in a fast-paced environment
- Ability to apply engineering or technology principles to product sales and solution design
- Strong problem-solving and analytical skills, with sound judgment and timely decision-making
- High integrity, dependability, and a strong sense of urgency and results orientation
- U.S. citizenship required (role supports federal customers)
What the job involves
- We’re looking for a hands-on technical professional to support pre- and post-sales engagements
- This individual will act as a trusted technical advisor during the sales cycle and transition into a technical account manager post-sale after the Hypori Delivery team has onboarded the customer
- The role ensures successful transitions, adoption, and long-term customer value and retention
- Partner with Account Executives and GTM resources to deliver technical product presentations and demos, ensuring a successful Technical Evaluation process
- Lead discovery sessions to understand customer requirements, architecture, and constraints
- Develop solution designs, security recommendations, and integration plans
- Manage technical evaluations, including Proof of Concept (POC) planning and execution
- Address RFPs, security questionnaires, and technical objections
- Collaborate with Product and Engineering teams to deliver customer feedback
- Available for post sales support including implementation support of customers
- Serve as the primary technical point of contact post-sale for assigned customers
- Guide customers through full solution utilization post-deployment handover
- Conduct technical QBRs and support the Customer Support team with ongoing engagement
- Track and report on customer adoption, technical issues, and support escalations
- Collaborate with Support, Product, and Engineering to resolve issues and deliver improvements
- Advocate for customer needs internally while ensuring alignment with Hypori’s platform and roadmap
- What Success Looks Like:
- Smooth transition from pre-sales to post-sales engagement
- Accelerated customer onboarding and measurable time-to-value
- High satisfaction, retention, and customer advocacy
- Strong internal collaboration and proactive problem-solving
- Consistent demonstration of professionalism, integrity, and ownership
Our take
The BYOD (bring your own device) trend enables employees of organizations to use their own technology to access privileged and sensitive company information and applications. While essential for many organizations - especially with the endurance of remote working culture - this approach can pose security issues.
Hypori is a company that aims to help organizations address these issues, with a security and management solution that protects corporate apps and data on personal mobile devices. It ensures that data is only stored in a cloud-based virtual environment, and isn't transferred or stored on a physical endpoint device.
Hypori works with clients that include the US Department of Defense and corporate enterprises in finance, healthcare, education, and software. It is seen as an industry leader in BYOD security, has raised significant investment, and is enjoying a period of growth. Funds will go towards solidifying this leadership whilst capitalizing on the rise of remote working and demand for Zero Trust Architecture technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$12m
SERIES B
Mar 2023
$12.5m
SERIES B
Total funding: $68.9m
Company benefits
- Performance Bonuses
- 401k Savings Plan and Company Match
- Traditional (pre-tax), Roth (after tax) and catch-up deferral options
- Numerous Investment Options
- Stock Option Program
- Culture of Ownership
- Health Insurance – 3 Plans to Choose From
- HSA Plan with Company Contribution
- Dental Insurance – Basic and Buy Up Plan
- Vision Insurance
- Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
- Flexible Spending Account Plan
- Flexible Spending Account - Dependent Care Plan
- Short- and Long-Term Disability Insurance
- Life and AD&D Insurance
- Wellness Programs
- Employee Assistance Program
- Fitness and Wellness Discount Programs
- Legal Shield and ID Shield
- 10 Paid Holidays + 2 Floating Holidays
- Generous and flexible Paid Time Off (3 weeks)
- Paid Military Leave
- Paid Parental Leave
- Remote work program
- Careers across the US
- Employee Referral Bonuses range from $5,000 - $10,000
Company HQ
Hunter Mill District, Reston, VA
Leadership
Jared Shepard
(CEO, not founder)After being a Lead Technical Planner in the US Army, they became a Lead Technical Planner at BLACKHAWK Management Corporation. They have co-founded Intelligent Waves and Warriors Ethos (where they continue to serve as Chair of BoD). Joined Hypori in 2020 as CEO.
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