Senior Client Success Manager, Modern Health
East Coast
$129.6-202.5k
OTE
Salary is partially dependant on applicant's location
More information about location
Mental well-being platform
Be an early applicant
Mental well-being platform
501-1000 employees
Be an early applicant
$129.6-202.5k
OTE
Salary is partially dependant on applicant's location
More information about location
501-1000 employees
Company mission
Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.
Role
Who you are
- 10+ years of experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred
- Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel when needed
- Engaging presentation skills with a desire to lead high-visibility projects
- Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
- Experienced in developing and implementing account strategies to maximize customer value and drive growth
- Proactive in addressing customer concerns and ensuring timely resolution
- Adept with objection handling and independently negotiating with clients
- Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
- Capable of balancing humility and confidence in difficult conversations
- Intellectually curious and quick to learn and share new concepts, tools, and best practices
- Effective at influencing cross-functional projects and regularly advising leadership
- Strong understanding of client business landscapes to support advocacy and drive referrals
- Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
- Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space
What the job involves
- As a Senior Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal
- You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth
- You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion
- Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform
- This role reports to the Sr. Manager of Client Success
- Ideal candidates are based on the East Coast and have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations
- We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Convert these clients into Modern Health champions, leveraging their success for references and case studies
- Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
- Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
- Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
Our take
People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.
Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Work from home stipend
- 16 weeks of parental leave
- Flexible paid time off
- 401k matching
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Alyson Watson
(CEO)Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.
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