Senior Client Success Manager, Modern Health
East Coast
$129.6-202.5k
OTE
Salary is partially dependant on applicant's location
More information about location
Mental health care designed for the workforce
Job no longer available
Mental health care designed for the workforce
501-1000 employees
Job no longer available
$129.6-202.5k
OTE
Salary is partially dependant on applicant's location
More information about location
501-1000 employees
Company mission
To improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging.
Role
Who you are
- 10+ years of experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred
- Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel when needed
- Engaging presentation skills with a desire to lead high-visibility projects
- Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
- Experienced in developing and implementing account strategies to maximize customer value and drive growth
- Proactive in addressing customer concerns and ensuring timely resolution
- Adept with objection handling and independently negotiating with clients
- Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
- Capable of balancing humility and confidence in difficult conversations
- Intellectually curious and quick to learn and share new concepts, tools, and best practices
- Effective at influencing cross-functional projects and regularly advising leadership
- Strong understanding of client business landscapes to support advocacy and drive referrals
- Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
- Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space
What the job involves
- As a Senior Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal
- You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth
- You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion
- Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform
- This role reports to the Sr. Manager of Client Success
- Ideal candidates are based on the East Coast and have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations
- We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Convert these clients into Modern Health champions, leveraging their success for references and case studies
- Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
- Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
- Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health
Our take
Work can be stressful, and not everyone has the time or resources to get the support then need. In fact, job burnout is estimated to cost the US around $200B in health-related expenses each year.
Modern Health is a mental wellness platform working to de-stigmatize mental health care by making it available to everyone. And it does so by providing companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500M by 2030. Modern Health is the fastest entirely female-founded company in the US to reach Unicorn status having raised over $170M in less than two years, brining its valuation to $1.17B. On top of this, it has partnerships with high-profile celebrities, including tennis player Naomi Osaka. And with over 75,000 users and more than 220 corporate clients, the future sure looks bright for Modern Health.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Health and wellness: We offer comprehensive medical, dental, and vision coverage plan options.
- Professional development: We offer every employee a professional development stipend and a wellness stipend.
- Family matters: We celebrate all paths to parenthood by offering the fertility benefit Carrot, and 16 weeks parental leave. Additionally, we offer access to Urban Sitter along with a stipend to support child care, pet care, and other household needs.
- Generous paid time off: Time off is important for rejuvenation of mind, body, and spirit. We ensure you have space to take a break, guilt free.
- Financial planning and education: All full-time employees are able to contribute to a 401(k) plan. We also provide financial advising services through Origin.
- Mental health and wellbeing resources: Modern Health employees enjoy full access to our Modern Health platform including 15 therapy sessions and 20 coaching sessions annually.
Company HQ
Financial District, San Francisco, CA
Leadership
Matt Levin
(CEO)Prior to joining Modern Health as CEO in 2025, Matt was the CEO of People2.0. He was also a Visiting Lecturer of Business History at the Northwestern University for over 18 years.
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