Application Support Analyst, Storyteq
Cloud-based creative automation platform
Be an early applicant
Cloud-based creative automation platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To become the go-to marketing technology for brands around the world.
Role
Who you are
- Proficiency in troubleshooting and solution-oriented thinking
- Experience with ticketing systems and service management processes with excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic environment while demonstrating meticulous attention to detail and exceptional task prioritisation skills
- Be willing to participate out of hours for application deployments and maintenance tasks
- Experience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome
- Required - Proficiency in SQL and relational databases
- Highly desired - extensive knowledge of Networking and Infrastructure fundamentals
- Highly desired - experience of Google Cloud Projects or other Cloud Computing
- Highly desired - experience using Web API tools in: Postman, Insomnia, Console etc
- Would be advantageous - knowledge of programming languages: C#, .NET, Java, NodeJS, VueJS and AngularJS
- Would be advantageous - knowledge of monitoring tools: Datadog and New Relic
- Would be advantageous - knowledge of deployment tools: Argo CD and Octopus
- Would be advantageous - knowledge of ITSM and Software Mgmt tools: Jira and Confluence
What the job involves
- As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day
- You’ll be the go‑to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving. Your problem‑solving skills and calm, customer‑focused approach will make a real difference to their experience and to the ongoing success of our products
- Standard Working hours are between 08:00 and 18:00 operating 3 separate shift patterns (8-4.30, 9-5.30 & 9.30-6)
- Provide second-line technical support to internal teams and external clients
- Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions, and implementing fixes
- Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement
- Manage and prioritise support tickets and incidents using our Jira Service Management tool
- Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence
- Prioritise and handle ad-hoc projects alongside your daily responsibilities
- Support the service desk team with tasks including investigating and testing
- Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks
- You will be accountable to the Application and Development Support Team Lead
- Bugs/issues will be escalated to the associated Development Teams and tracked accordingly
- Assist in resolving ongoing issues reported through our Monitoring and ITSM tool
- Successfully complete comprehensive in-house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal
Salary benchmarks
Our take
Digital marketing has evolved beyond web-based campaigns to encompass mobile devices and social media platforms. This shift necessitates consistent marketing across multiple channels, leading to an increased demand for diverse content and larger content creation teams.
Storyteq offers a cloud-based creative automation platform that enables digital marketing teams to automatically generate platform-specific content. By providing templates for consistent branding across various formats and platforms, Stroyteq allows brands to create omnichannel campaigns without expanding their creative teams.
Unlike many omnichannel marketing platforms that focus on inbound campaigns and advertisements, Storyteq specialises in content creation. Its generative and autonomous platform aims to reduce marketing costs, streamline workforces, and deliver consistently branded content across all channels.
Steph
Company Specialist at Welcome to the Jungle
Insights
86% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2018
$0.9m
SEED
Jul 2017
$0.6m
SEED
Total funding: $1.5m
Company benefits
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy
- Cycle to Work Scheme – save on the cost of biking to work
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life
Company HQ
Hoofddorppleinbuurt, Amsterdam, Netherlands
Leadership
Guido Derkx
(CCO)Founder of DutchWebshark from 2011 to 2014. Manager of Data Solutions for Info Support from 2014 to 2016.
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