IT Support Engineer, GlossGenius
$95-115k
+ Equity
More information about location
3 days a week in office
Operating system for appointment-based businesses.
Open for applications
Operating system for appointment-based businesses.
201-500 employees
Open for applications
$95-115k
+ Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To enable business owners to reach new heights by growing their business and maximizing their income.
Role
Who you are
- A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
- Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
- Solid understanding of IT fundamentals and data security practices, with a security first mindset
- Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
- Experience installing and supporting conferencing equipment
- Proficiency in a command line environment such as bash or zsh
- Experience maintaining or managing users and applications in Okta or other IAM Platforms and experience administering Jira is preferred
- MDM experience with Jamf, Kandji or other Mac-focused MDMs is a plus
- Some scripting or programming experience is a plus
What the job involves
- As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed
- Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships
- You will be instrumental in identifying and implementing technology solutions to meet the needs of the business and will be responsible for identifying operational efficiencies and maintaining thorough, up-to-date, documentation for IT processes and employee facing resources
- You must demonstrate a strong sense of urgency around solving our employees’ technological challenges
- You will report to the IT Manager
- You must be commutable to our NYC headquarters and will operate in a hybrid model
- Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
- Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
- Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
- Field access requests and maintain proper access to internal tools and resources through time
- Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
- Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
- Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
- Serve in an on-call capacity and assist in production issues when necessary
Our take
Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. However, despite a modern facade the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.
With little competition in this niche, GlossGenius has swiftly captured a large market share, with triple-digit year on year revenue growth. It serves over 1000,000 businesses and has raised more than $70M.
With this funding, the company is aiming to accelerate platform development off the back of the release of consumer experience, payment and automation products. And it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2023
$28m
SERIES C
Sep 2022
$25m
SERIES B
Total funding: $104.9m
Company HQ
SoHo, New York, NY
Leadership
Danielle Cohen-Shohet
(Founder & CEO)Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.
Leah Cohen-Shohet
(CBO)Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.
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