Customer Success Manager, Vultron
AI for federal proposal development
Job no longer available
AI for federal proposal development
21-100 employees
Job no longer available
21-100 employees
Company mission
To enable organizations to save significant time writing proposals, creating more time to focus on strategic initiatives.
Role
Who you are
- 5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS
- Strong project management skills with the ability to lead complex implementations
- Excellent communication and presentation skills, with the ability to engage at all levels of an organization
- Problem-solving mindset and ability to translate customer needs into actionable solutions
- Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences
- Bachelor's degree or equivalent experience
- Background in AI, natural language processing, or related technologies
Desirable
- Experience with federal contracting, proposal development, or government procurement processes
- Knowledge of enterprise software implementation best practices
- Experience in a high-growth startup environment
- Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)
What the job involves
- As an early member of the team, you’ll be part of a transformative company from its early stages
- As a Customer Success Manager at Vultron, you will play a pivotal role in shaping the customer experience and driving business growth
- Managing and growing a portfolio of customer accounts, ensuring high retention and satisfaction rates
- Actively promoting the value of Vultron's products and services, identifying upselling opportunities
- Developing and refining training courses and educational materials to enhance customer knowledge and engagement
- Providing hands-on support during customer escalations, working collaboratively with the team to deliver timely and effective solutions
- Engaging closely with sales, marketing, and other internal teams to ensure a cohesive and optimized customer journey
- Stay up-to-date with industry trends, product advancements, and sales methodologies to continually enhance your approach and maintain a competitive edge
Our take
Securing federal contracts is essential for national growth, yet the process can be daunting. For example, in FY23 the US spent $774.6B, awarding contracts to nearly 110,000 companies. However, preparing proposals in response to government Requests for Proposals (RFPs) can be both time-consuming and expensive.
Vultron is transforming the proposal development process for the public sector with its AI-powered platform, which embeds domain-specific capabilities throughout the federal proposal lifecycle. This approach streamlines workflows, enabling contractors to produce high-quality proposals more efficiently and at a lower cost.
And it hasn't gone unnoticed, with the company recently securing substantial funding, reflecting strong investor confidence. With this extra boost of funding, the company is looking to expand its research team and accelerate its go-to-market strategyy.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$17.1m
SERIES A
Oct 2024
$4.9m
SEED
Total funding: $22m
Company HQ
SoMa, San Francisco, CA
Leadership
Mac Liu
(Founder & CEO)Previously an Engineering Manager/Technical Lead at Anduril Industries. Prior to that, they were a Software Engineer at Robinhood and Google, as well as a Program Manager at Collins Aerospace.
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