Renewals Manager, BigID
North America
$110-125k
+ Variable/Bonus Compensation & Equity Incentives aligned with individual and company performance
Data intelligence platform for business
Be an early applicant
Data intelligence platform for business
501-1000 employees
Be an early applicant
$110-125k
+ Variable/Bonus Compensation & Equity Incentives aligned with individual and company performance
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Experience: 3+ years in a renewals, account management, or customer success role, preferably in the SaaS or software industry
- Customer-Centric Mindset: Strong interpersonal and communication skills with a proven ability to build lasting customer relationships
- Analytical Skills: Ability to analyze data and metrics to make informed decisions and improve processes
- Technology Proficiency: Familiarity with CRM systems (e.g., Salesforce) and subscription management tools
- Organizational Skills: Detail-oriented with excellent time management and prioritization abilities
- Sales Acumen: Experience in upselling, cross-selling, or negotiating contracts is a plus
- Education: Bachelor’s degree in business, marketing, or a related field (or equivalent experience)
What the job involves
- We seek a motivated and detail-oriented Renewals Manager to join our team, to cover North America. In this role, you will be responsible for managing the subscription renewal process, ensuring customer retention, and identifying upsell opportunities. You’ll collaborate across teams to deliver an exceptional customer experience and meet key performance metrics
- Manage Renewal Process: Own and drive the end-to-end renewal process for assigned accounts, ensuring a seamless and timely renewal experience
- Retention Focus: Build strong relationships with customers, understand their needs, and assist in addressing any potential churn risks with account teams and CSMs
- Upsell and Cross-Sell: Support identified opportunities to expand customer accounts through product upgrades, add-ons, or cross-sell initiatives
- Collaboration: Partner with Sales, Customer Success, and Product teams to ensure alignment on customer needs and renewal strategies
- Data Management: Maintain accurate records of renewals, customer feedback, and interactions in [CRM system, e.g., Salesforce]
- Performance Metrics: Meet or exceed renewal rate and revenue targets, contributing to overall company growth
- Problem Resolution: Assist in handling customer inquiries and resolve issues that may impact renewals, acting as a trusted advisor
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies have secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Mar 2024
$60m
LATE VC
Jan 2022
$12m
LATE VC
Total funding: $318.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company values
- Care - Care about the world, about each other, about our customers, about doing good work
- Do - Do what it takes to make a positive impact. Make a difference. Be a catalyst for growth
- Try - Innovate and explore. Chase possibility. Break things and rebuild to be better than before
- Shine - Celebrate your differences. Champion small wins and big ones. Shine bright
Company HQ
Chelsea, New York, NY
Articles
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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