Senior Product Manager, Bazaarvoice
Content Moderation
$100.8k
OTE
More information about location
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
$100.8k
OTE
More information about location
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products
- Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution
- Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety)
- Track record of transforming legacy systems or technical debt into modern, scalable platforms
- Experience working independently with minimal oversight. You set direction and drive outcomes
- Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing
- Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions
- Experience defining success metrics and instrumenting products for data-driven decision-making
What the job involves
- We're seeking a Senior Product Manager to own Content Moderation & Processing, one of Bazaarvoice's most critical capabilities and differentiators
- You'll transform our moderation program into a strategic advantage that directly enables client retention, revenue growth, and our centrality to AI-powered shopping
- As a Senior PM, you'll have full ownership of the strategic roadmap for how billions of pieces of User Generated Content flow through Bazaarvoice's moderation, validation, and publishing pipelines
- You'll modernize legacy systems, leverage advanced ML/AI, and create self-service capabilities that transform moderation
- This is a high-impact, high-visibility role where you'll operate with significant autonomy and directly influence strategy
- Drive the transformation from legacy systems to unified, modern moderation platform
- Own the product vision for how Bazaarvoice processes billions of content operations
- Define what "enterprise-grade moderation" means and how we deliver it at scale
- Set investment priorities across stability, automation, and innovation
- Expand ML capabilities to comprehensive automation across all content types (text, images, video)Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns
- Create AI-powered feedback loops to coach consumers toward displayable content
- Advanced content quality scoring and author reputation systems
- Build Portal capabilities that empower clients to manage moderation without support tickets
- Enable real-time actions
- Provide AI-generated explanations for moderation decisions to reduce support burden
- Create escalation workflows that streamline client issue resolution
- Own publishing pipeline performance, stability, and throughput optimization
- Partner with Content Operations to optimize human moderation workflows
- Evaluate "human-in-the-loop" strategies that supply ML model feedbackDefine optional premium moderation services for clients requiring additional oversight
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Bazaarvoice