Senior Product Manager, Bazaarvoice
Content Moderation & Processing
$100.8k
OTE
More information about location
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$100.8k
OTE
More information about location
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products
- Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution
- Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety)
- Track record of transforming legacy systems or technical debt into modern, scalable platforms
- Experience working independently with minimal oversight. You set direction and drive outcomes
- Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing
- Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions
- Experience defining success metrics and instrumenting products for data-driven decision-making
What the job involves
- We're seeking a Senior Product Manager to own Content Moderation & Processing, one of Bazaarvoice's most critical capabilities and differentiators
- You'll transform our moderation program into a strategic advantage that directly enables client retention, revenue growth, and our centrality to AI-powered shopping
- As a Senior PM, you'll have full ownership of the strategic roadmap for how billions of pieces of User Generated Content flow through Bazaarvoice's moderation, validation, and publishing pipelines
- You'll modernize legacy systems, leverage advanced ML/AI, and create self-service capabilities that transform moderation
- This is a high-impact, high-visibility role where you'll operate with significant autonomy and directly influence strategy
- Drive the transformation from legacy systems to unified, modern moderation platform
- Own the product vision for how Bazaarvoice processes billions of content operations
- Define what "enterprise-grade moderation" means and how we deliver it at scale
- Set investment priorities across stability, automation, and innovation
- Expand ML capabilities to comprehensive automation across all content types (text, images, video)Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns
- Create AI-powered feedback loops to coach consumers toward displayable content
- Advanced content quality scoring and author reputation systems
- Build Portal capabilities that empower clients to manage moderation without support tickets
- Enable real-time actions
- Provide AI-generated explanations for moderation decisions to reduce support burden
- Create escalation workflows that streamline client issue resolution
- Own publishing pipeline performance, stability, and throughput optimization
- Partner with Content Operations to optimize human moderation workflows
- Evaluate "human-in-the-loop" strategies that supply ML model feedbackDefine optional premium moderation services for clients requiring additional oversight
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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