Senior Client Insights Analyst, Extend
$124-145k
+ Stock in an early-stage startup growing quickly
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$124-145k
+ Stock in an early-stage startup growing quickly
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 4-7 years of experience in a business analytics, business intelligence, or TAM role
- Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions at an ecommerce company / consumer brand
- Experience working cross-functionally to drive business and product improvement
- Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
- Experience with Snowflake
- Familiarity with Tableau
- Understanding of how to use AI to drive process improvement and drive efficiency across the organization
- Strong communication skills — you can explain data clearly to both technical and non-technical audiences
- A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in
What the job involves
- We're looking for a Senior Analyst to join our Client Insights team and play a key role in how we use data to protect and empower our merchant partners
- You'll sit at the intersection of analytics, product, strategy, sales, and merchant success; the models, reporting, and insights created and owned by this individual will have a direct impact on sales and merchant retention
- Our team is helping build the next-generation of AI-driven post-purchase customer solutions and this role will be instrumental in driving the success of these solutions. This is a high-impact role for someone who's curious, detail-oriented, and excited about turning data into action
- Serve as the analytical bridge between Sales and prospective/existing merchants, translating data and analysis into business cases, pricing models, and compelling financial narratives for prospects
- Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
- Interact with merchants and potential merchants to understand reporting needs, designing and delivering dashboards and performance reports
- Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap
- Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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