Senior Executive Support, OpenText

$100-115k

Windows

Senior level

San Francisco Bay Area

Office located in Menlo Park, CA

Enterprise Information Management software

Be an early applicant

Enterprise Information Management software

1001+ employees

B2BArtificial IntelligenceBig dataContentMachine LearningSaaS

Be an early applicant

$100-115k

Windows

Senior level

San Francisco Bay Area

Office located in Menlo Park, CA

1001+ employees

B2BArtificial IntelligenceBig dataContentMachine LearningSaaS

Company mission

To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.

Job

Company

Role

Who you are

Strong English communication, independent problem-solving, and decision-making abilities
Ability to work individually as well as contribute to a global team environment
Proficient with both MAC and all Windows operating system software and hardware
Troubleshooting for all types of technical service requests and issues involving computers, all smartphones/tablets, enterprise applications/systems
Organized with an ability to prioritize multiple tasks in a fast-paced environment
Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
Standard 40-hour work week with a variable shift that will range between 8 am and 6 pm

What the job involves

As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation
This position provides on-site technical support, addressing all problems and ensuring consistent, quality customer service across the organization
This position also participates in white glove service for executives and events
You will be responsible for supporting and enhancing the IT experience for our Executive Staff (CEO, ELT)
We value individuals who prioritize customer satisfaction, continuously seek improvement, and are dedicated to empowering users with IT knowledge and tools
Offer both onsite and remote support to users in Menlo Park, focusing on Executives and their Assistants daily
People skills in explaining and interpreting issues from users who may not know how to express what is wrong
Periodically apprise management on the status of Global Executives, including prevalent issues and ticket trends
Office product configuration and troubleshooting
Front-line hardware assessment and troubleshooting, efficient and appropriate escalation of issues
Recording and reporting issues with proper documentation for escalation
Following procedures and policies laid out for the team and Troubleshooting mobile devices remotely

Our take

Founded in 1991 and growing every day - recently hitting $1B revenue - OpenText offers software applications that manage content or unstructured data for enterprises, such as large companies, government agencies or professional service firms.

The Canadian-based company continues to add to its suite of products and portfolio of acquisitions, expanding its offerings and, in doing so, its market reach. For instance, in August 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations, which was expertly designed with the knowledge and expertise of a 25+ year-old company.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

21% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.9)

Company

Company benefits

OpenText's employee programs prioritize employees’ well-being and that of their families. It offers a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer

Company values

Trust
Excellence
Innovation
Customer-first approach
Being a best place to work

Company HQ

Waterloo, ON

Articles

Introducing OpenText Core Content

OpenText tests leveraged loan market with $3B deal backing Micro Focus buy

Introducing opentext.ai and OpenText Aviator™

Leadership

Mark J. Barrenechea

(CEO & CTO, not founder)

Previously served as CEO & President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.

Salary benchmarks

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