Senior Executive Support, OpenText

$100-115k

Windows

Senior level

San Francisco Bay Area

Office located in Menlo Park, CA

Information management for enterprises

Job no longer available

Information management for enterprises

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Job no longer available

$100-115k

Windows

Senior level

San Francisco Bay Area

Office located in Menlo Park, CA

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Company mission

To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.

Job

Company

Role

Who you are

Strong English communication, independent problem-solving, and decision-making abilities
Ability to work individually as well as contribute to a global team environment
Proficient with both MAC and all Windows operating system software and hardware
Troubleshooting for all types of technical service requests and issues involving computers, all smartphones/tablets, enterprise applications/systems
Organized with an ability to prioritize multiple tasks in a fast-paced environment
Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
Standard 40-hour work week with a variable shift that will range between 8 am and 6 pm

What the job involves

As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation
This position provides on-site technical support, addressing all problems and ensuring consistent, quality customer service across the organization
This position also participates in white glove service for executives and events
You will be responsible for supporting and enhancing the IT experience for our Executive Staff (CEO, ELT)
We value individuals who prioritize customer satisfaction, continuously seek improvement, and are dedicated to empowering users with IT knowledge and tools
Offer both onsite and remote support to users in Menlo Park, focusing on Executives and their Assistants daily
People skills in explaining and interpreting issues from users who may not know how to express what is wrong
Periodically apprise management on the status of Global Executives, including prevalent issues and ticket trends
Office product configuration and troubleshooting
Front-line hardware assessment and troubleshooting, efficient and appropriate escalation of issues
Recording and reporting issues with proper documentation for escalation
Following procedures and policies laid out for the team and Troubleshooting mobile devices remotely

Our take

Founded in 1991, OpenText has spent more than three decades quietly becoming one of the world's most important players in enterprise information management, Its software helps some of the largest companies, governments and professional services firms tame the vast volumes of unstructured data that modern organisations generate every day.

Rather than standing still, OpenText has consistently evolved with the market. And in 2023, it pushed into the AI era with the launch of OpenText Aviator, a generative AI platform designed to power business networks and streamline IT operations, signalling that the company very much intends to stay relevant as enterprise technology shifts.

This momentum shows no signs of slowing down either. Alongside steady internal innovation, OpenText continues to grow through strategic acquisitions. And the company's culture seems to be keeping pace as well, having recently been named one of Forbes' World's Best Employers, recognized as one of Canada's Top Employers for Young People, and included in TIME's life of the World's BEst Companies, a huge endorsement that its long-term success is being built on more than just software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.9)

Company

Company HQ

Waterloo, ON

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