Product Manager, Solutions By Text
Enterprise texting solutions
Be an early applicant
Enterprise texting solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To evolve the way businesses interact with their customers.
Role
Who you are
- We are seeking a highly skilled and market-oriented Product Manager with a strong background in SMS technology
- Market-Facing Product Management: Strong ability to synthesize market needs and customer feedback into actionable product requirements
- Analytical and Data-Driven Decision-Making: Experience in analyzing product performance metrics to drive improvement and strategy
- UI/UX Design Fundamentals: Understanding of user-centered design principles to enhance usability and product engagement
- Project Management & Cross-Functional Collaboration: Excellent skills in coordinating across teams and managing project timelines
- Technical Acumen: Familiarity with SMS technology, data analytics, and automation tools to effectively support platform development
- Strategic Thinking: Ability to think ahead, set priorities, and make decisions that align with broader business objectives
- Proven experience in a product management role, preferably in a market-facing capacity
- Deep understanding of SMS technology and the broader communications landscape
- Strong ability to translate market and customer insights into actionable product requirements
- Excellent communication and collaboration skills to work cross-functionally with development, UX, and sales teams
- Analytical mindset with the ability to leverage data for product decisions and improvements
- Experience in UI/UX design principles and a strong grasp of customer-centric design
What the job involves
- This role focuses on driving adoption and utilization of our SMS, MMS and RCS solutions by aligning product development with market demands and customer needs
- As a key interface between the market and our product development teams, you will be responsible for defining product strategy and enhancing customer engagement
- Product Strategy & Market Positioning: Develop and implement product strategies that align with market trends and customer needs, particularly within the SMS technology landscape
- Customer Engagement & Conversion: Act as a champion for the customer, gathering insights to drive product adoption and optimize customer experience
- Cross-Functional Collaboration: Work closely with product development, UX/UI, and marketing teams to ensure cohesive product execution and successful go-to-market strategies
- Self-Service Enhancements: Expand customer-facing tools to improve usability, flexibility, and personalization across core features
- Structure & Organization: Develop solutions that streamline organizational elements within the platform, supporting scale and efficiency
- Setup & Configuration Interface: Build intuitive workflows that simplify complex setup and provisioning tasks, facilitating seamless internal and external collaboration
- Multi-Interaction Management: Create adaptable tools that support efficient handling of multiple interactions, enhancing productivity and coordination
- Insight-Driven Recommendations: Implement features that measure performance and offer data-informed suggestions for optimization
- Automated Engagement Orchestration: Design workflows that adapt based on user actions, automating engagement strategies and next best actions
- UI/UX Modernization: Drive updates to the user interface, improving design consistency, navigation flow, and usability to support effective, seamless experiences
- Engagement Impact Analysis: Develop tools that provide insights into engagement effectiveness, supporting data-driven strategy adjustments
- Adhere to the Company's Code of Conduct/Ethics
- Create and maintain effective working relationships with other Company employees
- Ability to multi-task, prioritize, and manage time effectively
- Contribute to the professional culture within the office and the company overall
- Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
- Ensure security of information in all matters pertaining to company, client, and consumer information
Our take
Business text messages are an increasingly popular tool for marketing and communication, with proven high returns on investment and increased customer engagement. However, adding SMS capabilities into existing company operations can be complicated. Solutions By Text supplies an enterprise texting solution to enable companies to adopt communication and marketing by text, and reach more customers more effectively.
Solutions By Text was founded in 2008, and stands out for being the only compliance-first enterprise texting solution. Its range of products includes Two-Way Texting, Pay By Text, and Verify By Text - as well as business tools - and it also supplies consulting. The company’s services are grounded in compliant logic and led by regulatory direction, and are simple to employ as they may be integrated into a company’s existing software platform.
Solutions By Text serves an impressive list of clients including leading banking and auto finance brands. The company has seen good investment that will fuel its growth and increase the adoption of its solutions across the consumer finance lifecycle. It has also launched embedded payments within its texting platform through a collaboration with Nuvei Corporation, demonstrating the company's desire to keep enhancing its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2024
$110m
GROWTH EQUITY VC
Nov 2021
$35m
LATE VC
Total funding: $145m
Company benefits
- 20 Days PTO
- 401k (3% Matching)
Company values
- Innovation
- Inspiration
- Passion
- Collaboration
- Communication
- Commitment
- Authenticity
- Quality
- Accountability
- Integrity
Company HQ
Farmers Branch, TX
Articles
Leadership
Danny Cantrell
(Co-Founder)Former CEO of the company. Co-Founder of Powered By Text, and former Founder and CEO of Ministry by Text. Also founded Marketing Response Solutions.
Mike Cantrell
(Co-Founder)Former President of the company. Co-Founder and COO of Powered By Text. Previously the National Director of Customer Acquisition for Bally Total Fitness.
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