Temporary Customer Support Associate, Indeed Flex
$19.23 - $24.03 hourly base pay
4+ days a week in office
Flexible technology based staffing platform
Job no longer available
Flexible technology based staffing platform
501-1000 employees
Job no longer available
$19.23 - $24.03 hourly base pay
4+ days a week in office
501-1000 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Miro, Monday.com, etc
- Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
- Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
- Working knowledge of Windows and Mac operating systems
- Working knowledge of Android and Apple OS mobile operating platforms
- Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
- Passionate about technology enablement and delivering exceptional user experiences
- Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
- Strong organizational, time management, and prioritization abilities
- Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
- Remote office positions also require reliable, high-speed internet
What the job involves
- As an Customer Support Associate I here at Indeed Flex - you will work cross-functionally to match the Flexers on our app to the right jobs, helping our clients meet their hiring targets
- You will use internal data to proactively analyze shift patterns and job requirements, and understand our pool of Flexers to maximize fulfillment
- In this role, you will work closely with internal and external groups, including our clients, Account Managers, Recruiters, and others to ensure that client needs are being met and that work opportunities are being fulfilled by Flexers. In short, you will become a trusted expert on the Indeed Flex platform and will help people get jobs
- Support initiatives directly related to Indeed Flex expansion into new geographies, markets, and industries
- Provide exceptional levels of technical support and service to Indeed Flex users including Flexers and clients via email, chat, and phone
- Play an integral role in managing daily operations - collaborating with Flexers, clients, and internal groups
- Facilitate external engagement to resolve issues when a solution cannot be obtained in house
- Support implementation of new processes and procedures to drive growth and performance of support KPIs and SLAs
- Contribute to continuous improvement efforts related to operations, support, and fulfillment
- Ensure processes are noted clearly and properly and that notations and issue logs are normalized across the team
- Coordinate with internal support groups to ensure adequate support coverage across multiple time zones to meet support KPIs and SLAs
- Enforce IT and Data Security standards, policies, practices, and procedures
- Develop a thorough understanding of the Indeed Flex platform
- Participate in rotational shifts to provide weekend coverage as required for your workgroup with relation to rapid growth and expansion
- Full-Time Position. Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Chef-prepared breakfast and lunch provided daily
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
Holborn, London, UK
Articles
Leadership
Novo Constare
(CEO)Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge.
Salary benchmarks
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Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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