Engineering Manager, Klaviyo
Platform Anti-Abuse
$192-288k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$192-288k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- An experienced software engineer who made the transition into management, with at least 7 years of hands on experience and at least 3 years of management experience
- A player-coach who can rely on those around them through leadership and delegation, but is capable of going hands-on with deeply technical problems as the need arises
- Capable of developing and delivering short and long term roadmaps while partnering with product managers and security specialists
- Experienced with working across multiple stakeholders across various functions in large scale, high priority projects where strong coordination and timely communication are valued at a premium
- Experienced with modern API design (REST / GRPC) and management
- Experienced with monolithic and service-based architectures
- Familiar with modern practices, tools, and third party services which service the space of detecting and preventing abuse within SasS platforms
- Familiar with working on teams composed of direct reports and embedded SMEs from other parts of the organization
- Familiar with ML Modelling and working with Data Scientists to design, create, tune, and productionalize real-world models to detect and assist with prevention of abusive or malicious content
Desirable
- Experience working with fraud and abuse detection technologies and techniques
- Experience with service hardening techniques such as Penetration and Vulnerability testing
- Experience with secure software architecture patterns
- Experience writing and tuning high performance SQL queries over large datasets
- Experience with User Behavior Modeling and Anomaly Detection
- Experience working with OpenCTI and similar systems
What the job involves
- Partner with Engineers and PMs across R&D to build services and tools to automate the prevention of fraud and abuse inside our platform
- Partner with Data Scientists to bring new Machine Learning models to life to assist with automated abuse-prevention workflows
- Partner with our internal Risk, Security, and Compliance teams to make use of their expertise alongside your own to ensure the safety of our platform and our customers
- Define strategies for leveraging existing detection and prevention systems alongside influencing and building net-new tools and services to combat malicious actors
- Work across all of Klaviyo to not just ship code, but fully integrate solutions into our existing UX and product workflows throughout the entirety of the customer journey - from signup to account closure and everything in between
- Tech Stack:
- Python, Django, and Go
- K8s
- MySQL and Snowflake
- Queueing / Streaming Infrastructure (RabbitMQ, Apache Pulsar, SQS, etc)
- AWS (S3, RDS, Elasticache, etc)
- Terraform
- Grafana and Splunk
- JIRA
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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