Manager of Social Experience, Chime
$146.6-207.7k
+ Bonus + Equity package
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$146.6-207.7k
+ Bonus + Equity package
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- We are looking for a leader who is comfortable mentoring, growing, and influencing people at varying levels in their career
- At your core, you’re a systems thinker who can design enduring strategies, knowing how to delegate and motivate a widely-scoped team
- 5+ years of experience in Operations, Community Management, and/or Social Media Care
- Deep familiarity with social media management platforms, including publishing, case management, and social listening—you have managed and configured platforms like Sprout Social, Sprinklr, Brandwatch, TalkWalker, and/or Emplifi
- A deep knowledge of every social media platform and what makes them unique— Chime’s members show up on over a dozen social media and online review platforms
- Strong analytical acumen—you’re comfortable in tools like Looker or Tableau, and can piece together a compelling story from the data
- Obsession for online culture and community—you know the impact of being active in an online community, and are closely connected with internet culture as a whole
- Ability to navigate ambiguity—you can synthesize broad feedback and trends into comprehensive problem statements, outlining recommendations and actionable next steps to solve these problem statements
- Empathy—you genuinely care about the outcomes of bad (and good!) experiences that Chime members and our community may face
What the job involves
- As Manager of the Social Experience team, you’ll lead the group closest to our members who show up in the many nooks and crannies of the internet
- You’ll guide a data-obsessed team of Community Managers, Program Managers, and Social Listening Analysts who build trust and meaningful relationships across social and review platforms
- Whether it’s launching community programs on Discord, improving response strategy on Facebook, uncovering brand insights from Reddit, or expanding support to emerging platforms, your team will shape the end-to-end member experience across all social channels
- You’ll play an influential role in crisis response, protecting Chime’s reputation, and forging cross-functional partnerships that influence solutions to our members’ most pressing needs
- You’ll work in a highly cross-functional role partnering with virtually every team across Chime, but most closely with Marketing, Product, Comms, and Operations
- This role sits in our Operations & Member Experience organization
- Lead and grow a team of widely-skilled individual contributors at varying levels in their career—you can coach early-career team members while also shaping long-term strategies with senior individual contributors
- Influence Chime’s Community Management strategy, overseeing a team of Community Managers who manage Chime’s community of members on Reddit, Discord, and Facebook Groups
- Be accountable for Chime’s holistic social media and online reviews response strategy—help shape staffing, process, and technology strategies to meet members across all major platforms
- Be responsible for providing consistent and meaningful social listening reporting—you’ll support crisis alerts and regular reporting to cross-functional teams on-demand
- Manage cross-functional relationships with Marketing, Product, Comms, and Operations—you’ll influence marketing campaigns, product and experience roadmaps, and communication strategies
- Be responsible for shaping and driving adherence to metrics and key initiatives of the Social Experience team
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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