Enterprise Customer Success Manager, Nightfall AI
$120-180k
+ Stock Options
Office located in Palo Alto, CA
Agentic data loss prevention platform
Open for applications
Agentic data loss prevention platform
101-200 employees
Open for applications
$120-180k
+ Stock Options
Office located in Palo Alto, CA
101-200 employees
Company mission
To protect sensitive data cross SaaS apps, GenAI tools, email, endpoint devices, and more.
Role
Who you are
- This role is ideal for someone who thrives in complex enterprise environments, can translate technical capabilities into business outcomes, and wants to help define how Customer Success scales at a high-growth security company
- 5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS
- Experience with security, compliance, or technical platforms strongly preferred
- Proven success owning renewals and expansion in complex enterprise environments
- Strong executive communication skills and ability to explain technical concepts clearly
- Organized, proactive, and comfortable operating in a fast-moving startup
- Willingness to travel ~25% for customer meetings and onsite engagements
What the job involves
- As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic relationships with our largest customers and ensure they realize clear, measurable value from Nightfall’s AI-native data security platform
- You’ll act as a trusted advisor to security, compliance, and engineering leaders—guiding customers from onboarding through renewal and expansion
- Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion
- Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion
- Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value
- Define and track customer success criteria (adoption milestones, risk reduction, operational outcomes) and regularly report on progress
- Translate product usage and outcomes into clear business value and ROI for both technical and executive stakeholders
- Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows over time
- Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment
- Identify and execute expansion opportunities in partnership with Sales
- Proactively monitor customer health, manage risk, and coordinate escalations when needed
- Share actionable customer feedback with Product and Engineering to influence roadmap and improvements
- Leverage AI and automation to improve efficiency and insight across customer success workflows
- Work on cutting-edge, AI-native data security technology
- Partner with sophisticated enterprise customers solving real problems
- High-ownership role with real influence on how Customer Success operates and scales
Our take
Nightfall AI is tackling security challenges posed by the adoption of generative AI and technologies like GPT-4o. Businesses adopting these powerful AI models face extended concerns over sensitive data exposure, prompt injection attacks and model abuse.
Nightfall AI's firewall for AI is a robust client wrapper safeguarding GenAI applications and data pipeline. And it ensures security by proactively scanning and removing sensitive information like PII, PCI, PHI, and proprietary secrets. Additionally, it defends against prompt injection attacks, ensuring data integrity across diverse AI inputs.
With its AI-native detection engine and advanced DLP models, Nightfall AI proactively addresses future challenges in evolving AI technologies. By integrating into workflows, Nightfall enables organizations to deploy GenAI applications securely, ensuring compliance and driving innovation for enhanced customer experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$40m
SERIES B
Nov 2019
$20.3m
SERIES A
Total funding: $60.3m
Company benefits
- Competitive pay, equity, and 401k plan
- Regular, thoughtful compensation reviews
- Support for professional development
- Flexible time off
- Company wide holidays
- Flexible commuter options
- Generous parental leave policy
- Comprehensive health, vision, dental benefits
- Reimbursement for home office, fitness, and mental wellness expenses
Company HQ
Financial District, San Francisco, CA
Leadership
Rohan Sathe
(Co-Founder & CEO)Rohan began their career as a Voxer Software Engineer before being a Founding Engineer of UberEats, where they worked until 2017. In March 2018, they co-founded Nightfall AI with Isaac, serving as CTO.
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