Onboarding Manager, Dash Hudson
Social media management platform
Be an early applicant
Social media management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To unleash the creative superpowers of our customers to entertain and inspire people around the world.
Role
Who you are
- The ideal candidate is experienced in customer-facing roles, with strong technical skills, and the ability to effectively adapt to a fast-paced, rapidly changing industry and company
- We require exceptional communication skills in order to build and maintain the trust of our existing customers
- Ability to collaborate well across internal teams and is comfortable expanding their role parameters as needed to get the job done
- 2-4 years of relevant work experience
- Ability to self-start and bring forward ideas
- Comfortable creating and seeing through long-term plans
- Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers
- Ability and desire to collaborate well across internal teams
- Exceptional organizational skills
- Ability to craft messaging that will re-engage a user
- Be invested in personal growth and hungry to learn new skills
- Experience with virtual meetings is required
What the job involves
- As an Onboarding Manager on the Customer Success team, your primary function is to guide prospects and customers through their onboarding period with Dash Hudson
- You will look to prove value as the customer-facing product and onboarding expert on the Dash Hudson team
- You will work closely with our Account Management and Account Executive teams to ensure that our customers have consistent adoption habits to achieve outcomes with our software that align with their business objectives
- You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Hudson's product offerings
- Move all new customers through a 30 to 90-day onboarding flow, ensuring they meet usage requirements
- Provide product trainings, feature demonstrations, and workshops to existing and prospective customers during their onboarding and trial periods
- Work with Account Owners to identify prospect's goals to ensure the onboarding flow and objectives align for each customer
- Provide industry and role-specific examples and best practices
- Demonstrate a clear understanding of the technical aspects of the Dash Hudson platform
- Provide accurate and timely answers to questions from customers and prospects regarding the functionality of the Dash Hudson platform
- Be the customer's main point of contact for all platform-related inquiries during their onboarding period
- Monitor and report on the usage and workflows of customers during their onboarding period via Mixpanel and Full Story
- Track bugs and customer question trends during the onboarding and trial period
- Strategize new use cases and tactics to increase adoption during the onboarding and trial periods
- Provide accurate and detailed customer feedback to the Product team
- Provide customer onboarding, product training, feature demonstrations, and workshops to existing and prospective customers during their trial and onboarding periods
- Be the expert in the customer onboarding period and relay feedback on the process to leadership and cross-departmentally (Product Marketing, Content, Account Owners)
Salary benchmarks
Our take
Dash Hudson is a leading social media management platform. It delivers a wide range of solutions across AI and automation, reporting and analytics, scheduling and much more.
The idea behind Dash Hudson's tools is to free marketing teams from the tedious parts of social media management, enabling them to get back to the marketing itself. This makes for more efficient teams that can contribute more to business success.
Well-regarded in the space, Dash Hudson stands out because it continues to improve the user experience. Not only does it enhance platform features, but it also conducts research into social media trends to help guide marketers to maximise their impact.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2017
$2m
SEED
Mar 2015
$0.5m
SEED
Total funding: $2.7m
Company benefits
- Mental Health Benefit: Employees have access to psychologists, counsellors, and psychotherapists, as well as Employee Assistance Program (EAP) counselling services
- Wellness Benefits: In addition to health, dental, and vision benefits, this quarterly benefit supports employees’ physical, mental, and social wellness
- Parental Leave Top Up Plan: A 17 week top up plan of 95% for new parents
- Financial Planning: Regardless of where our employees are located, we have a financial matching program (401k/RRSP) to invest in the future
- Work from Home Benefit: Easing the set up of a home office with a benefit to get your space comfortable and personalized
- Donation Matching Program: Supporting causes that are important to Dash Hudson and our team by fully matching employee donations twice a year
- Flexible Working Hours and Locations: Our hybrid work and flexible hours give every employee choice when creating their work schedule
- Departmental and Team-Wide Bonding Activities: From lunches and team bonds to company events, we love spending time together. There’s always an opportunity to connect with coworkers beyond our day-to-day work
- Week Long December Closure: Full company closure in December with flexibility to celebrate different secular and religious holidays
Company HQ
Downtown Halifax, Halifax, NS
Articles
Leadership
Thomas Rankin
(Co-founder & CEO)Prior to Dash Hudson, they spent seven years investing in technology companies, initially in low-carbon projects with the Government of Nova Scotia, then as a venture capitalist with Innovacorp.
Tomek Niewiarowski
(Co-founder & CTO)Prior to Dash Hudson, they worked for in Software Development at several IT companies and also co-founded another startup called EstimaSoft.
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