Head of Case Management, OneDome
£35-60k
End-to-end property marketplace
Be an early applicant
End-to-end property marketplace
201-500 employees
Be an early applicant
£35-60k
201-500 employees
Company mission
OneDome's mission is to make home buying and selling simple for everyone.
Role
Who you are
- Experience leading customer operations or case management teams in a strong sales organisation
- Background in property, mortgages, conveyancing or financial services
- Strong operational, sales and organisational skills
- Proven ability to build and manage high-performing teams
- Data-driven approach to performance management
- Strong communication and leadership skills
- Customer-obsessed mindset
- Highly organised and detail-oriented
- Strong problem-solving skills
- Ability to operate in a fast-growing company
- Commercial awareness and results orientation
What the job involves
- As OneDome continues to scale, we are looking for an exceptional Head of Property Moving Assistants to lead and grow this critical function
- The Head of Property Moving Assistants is responsible for leading the team that delivers OneDome’s HomeBuyer Service
- The PMA team acts as the central coordinator of the homebuying journey, guiding clients from mortgage approval through to completion while ensuring a seamless customer experience and introducing relevant services across the OneDome ecosystem
- This role combines operations leadership, customer experience ownership and commercial performance management
- The successful candidate will build and manage a high-performing team focused on transaction success, client satisfaction and ecosystem revenue growth
- Build and lead a high-performing team of Property Moving Assistants
- Recruit, train and develop PMA staff
- Establish clear performance standards and KPIs
- Create a culture focused on accountability, speed and customer outcomes
- Manage team capacity and workload planning as the business grows
- Oversee the end-to-end delivery of the HomeBuyer Service
- Ensure clients receive a seamless and stress-free homebuying experience
- Maintain high service standards across all transactions
- Identify operational inefficiencies and continuously improve processes
- Drive improvements across key transaction metrics including:
- Completion rates
- Time from offer to completion
- Fall-through reduction
- Client engagement throughout the transaction
- Work closely with brokers, conveyancers and third-party partners to ensure transactions progress smoothly
- The PMA team sits at the centre of the customer journey and plays a key role in introducing clients to services across the OneDome ecosystem, including:
- Property surveys
- Insurance products
- Financial planning
- The Head of PMA will ensure the team introduces these services in a customer-focused and relevant way
- Design scalable operational processes for managing transactions
- Implement best practices across the PMA team
- Monitor performance using data and operational dashboards
- Continuously improve service efficiency and quality
- Work closely with the product and technology teams to enhance the tools used by the PMA team, including:
- DealRoom transaction platform
- CRM workflows
- Automation and AI tools
- Customer communication systems
- The Head of PMA will be responsible for delivering improvements in:
- Transaction completion rates
- Average time to completion
- Customer satisfaction (NPS)
- Revenue per HomeBuyer client
- Cross-sell conversion across ecosystem services
- PMA productivity and performance
Salary benchmarks
Our take
OneDome allows customers to complete the entire process of buying or selling a home in one place, from comparing state agents and finding and viewing a property, to getting a mortgage and finalising a sale.
In the UK, where OneDome operates, the property market is becoming ever more competitive, while the amount of paperwork and administration renders the buying or selling process a long and drawn-out affair. OneDome is the first UK-based property challenger portal to facilitate the whole transaction, speeding it up and lowering overall expenditure in the process.
Along with its sister company, nethouseprices, the portal has gone through a surge in popularity in the last few years as the property market has grown. It’s also made an astute move into B2B services by promoting its platform to real estate professionals to smooth out and speed up the sales process. Having raised $40 million in capital to date, OneDome aims to become the top property marketplace in the UK. It's been adding several high-profile names to its board of directors, with experience from the likes of Monzo Bank and HSBC.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2026
$25m
SERIES C
Oct 2025
$10.2m
LATE VC
Total funding: $63.9m
Company benefits
- Learning and training contribution
- Regular team socials
- Stock options
- Competitive salary
Company HQ
Whiteley, UK
Leadership
Babel Ismayil
(CEO)Before founding OneDome, they were a Senior VP at JP Morgan. Specialised in Consumer/ Retail and Real Estate Sectors, as well as investments in High Yield, Stressed and Distressed debt.
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