Head Of Content Design, Cleo
1-2 days a week in office
AI personal finance assistant
Posted today
AI personal finance assistant
201-500 employees
Posted today
1-2 days a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- This is a senior leadership position which requires someone with significant experience in a similar leadership role in a product-focused tech companies
- Deep expertise in content design or UX writing, with proven success crafting engaging and user-centred experiences for mobile products
- Demonstrated hands-on experience in conversational design and chat-focused user interfaces, including comfort working with LLM-powered content at scale
- Previous experience and understanding of designing products for a US audience
- Strong leadership skills, with a track record of managing and mentoring teams (including managing managers) in fast-paced, high-growth environments
- Experience collaborating effectively with cross-functional partners, balancing competing priorities, and navigating complex, highly regulated industries
- Passion for creating inclusive, thoughtful, and impactful user experiences that reflect the diverse needs of Cleo’s global audience
- A strategic and adaptable mindset, with the ability to advocate for content design and shape processes that support high-quality, user-focused work
What the job involves
- Shape the future of financial guidance: Lead the integration of Cleo’s tone of voice into the product and set the vision for content design that engages millions of users with personalised, delightful experiences
- Inspire and lead a world-class team: Guide and mentor a talented group of content designers, fostering an environment where creativity and collaboration thrive. You'll empower them to deliver exceptional work across Cleo’s ambitious product roadmap
- Build meaningful partnerships: Work closely with Product, Engineering, Marketing, and AI/ML teams to bring innovative ideas to life, ensuring a seamless and unified user experience across Cleo’s ecosystem
- Drive strategic impact: Develop scalable processes and systems that enable your team to deliver at speed without compromising quality. You’ll ensure content design plays a critical role in Cleo’s strategy to become the world's most intelligent finance coach
- Champion user-centric design: Advocate for content design’s role in shaping user experiences that simplify and enrich people's financial lives, balancing creativity with measurable impact
- Be a voice for design leadership: Collaborate with Cleo’s senior leadership, including the founder/CEO, to represent content design as a strategic pillar in Cleo’s mission to improve financial wellbeing globally
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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