UX Operations Program Manager, Pax8
$113-141k
+ Non-Commissioned Bonus Plans or Variable Commission
Marketplace for cloud-based business solutions
Open for applications
Marketplace for cloud-based business solutions
1001+ employees
Open for applications
$113-141k
+ Non-Commissioned Bonus Plans or Variable Commission
1001+ employees
Company mission
To be the world’s favourite marketplace for technology professionals to buy cloud products.
Role
Who you are
- 5+ years of experience in UX Operations, Program Management, or a similar role within a UX-focused environment
- Strong understanding of UX Research, Design, and Content disciplines, with a passion for enhancing user-centered practices
- Experience with agile project management methodologies
- Experience with Jira for agile project management
- Proficiency in managing UX and productivity tools such as Figma, Miro, UserInterviews, and Microsoft 365
- Strong analytical and problem-solving skills
- Experience with budget management
- Ability to navigate ambiguity, influence stakeholders, and drive operational improvements
- Bachelor’s degree in a related field (e.g., human-computer interaction, psychology, sociology) or equivalent and demonstrable work experience,
What the job involves
- We are seeking a highly organized and strategic UX Operations Program Manager to drive efficiency and effectiveness across our User Experience (UX) disciplines, including UX Research, Design, and Content
- In this role, you will be responsible for establishing and optimizing processes, managing resources, and fostering collaboration to empower our UX teams to deliver exceptional user experiences
- You will be the central point of contact for operational excellence, ensuring seamless workflows and scalable practices
- Program Management & Strategy: Develop and execute UX operational strategies and best practices that support research, design, and content initiatives
- Process Optimization: Proactively identify and prioritize operational needs and opportunities for improvement across UX Research, Design, and Content
- Use data to inform decision-making and drive continuous improvement of UX operations
- Resource Management: Oversee UX tools, platforms, budgets, and vendor relationships, ensuring teams have the necessary resources to succeed
- Support UXR participant recruitment, scheduling, panel management, and the distribution of user research reports across the department
- Collaboration & Communication: Partner with cross-functional stakeholders, including Product, Engineering, and Marketing, to align UX efforts with company goals
- Establish and maintain strong relationships with stakeholders to ensure alignment on operational priorities and initiatives
- Governance & Standardization: Establish UX documentation, guidelines, and processes to ensure consistency and quality in research, design, and content practices
- Recruitment & Vendor Management: Manage relationships with external research vendors, design agencies, and contractors to enhance team capabilities
- Develop and manage participant panel growth strategies to build a diverse and engaged participant pool and establish best practices for participant recruitment
- Measurement & Reporting: Define KPIs and success metrics to evaluate the effectiveness of UX initiatives and report insights to leadership
- Develop and track key performance indicators (KPIs) to measure the effectiveness of UX operations
- Training & Development: Support onboarding, skill development, and knowledge sharing across UX teams
- Develop and maintain documentation for operational processes, tools, and resources
Application process
- Expected Closing Date: 04/30/2025
Our take
Cloud computing facilitates access to software products without having the computer power required to use them, presenting great opportunities for enterprises to benefit from cutting-edge software. However, managing subscriptions to cloud products can be a convoluted process unique to each software product, presenting the need for a unified accessibility solution.
Pax8 provides an online marketplace for cloud-based software, allowing businesses to order, bill, manage, and provision cloud products within a single place. The marketplace contains a curated catalogue of cloud providers, a license management dashboard, demo infrastructure and tools for billing and invoicing, ultimately ensuring that users do not need to navigate outside the platform to manage their cloud software inventory.
Whilst many of the services provided by Pax8 are already included in cloud software applications, the company has made the smart move of partnering with software providers such as Bam Boom Cloud to unify all management tools into a single platform. By ensuring companies can browse, purchase, and manage cloud solutions within the marketplace, the company aims to increase accessibility and minimise complexities associated with cloud computing.
Steph
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$185m
LATE VC
Jan 2021
$96m
LATE VC
Total funding: $336m
Company benefits
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Company HQ
Bristol, UK
Leadership
John Street
(CEO)Experience as CEO, Chairman and Founder of MX Logic from 2002 to 2009. CEO and Chairman of MSBiotec from 2009 to 2018.
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