Vice President of Customer Success Operations, Salesforce

Chief of Staff

$240.4-384.6k

Salary applicable for candidates based in Chicago

Expert level
Austin
Chicago
Salesforce

World's leading CRM provider

Be an early applicant

Salesforce

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$240.4-384.6k

Salary applicable for candidates based in Chicago

Expert level
Austin
Chicago

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Role

Who you are

  • 15+ years of leadership experience, with a strong marketing background for a large global organization
  • Demonstrated success in driving strategy and execution, with experience in Chief of Staff, Chief of Marketing, or similar roles
  • Proven ability to shape narratives, craft compelling messages, and represent leadership in both internal and external forums
  • Strong interpersonal skills to build relationships across a matrixed organization, foster alignment, and inspire trust
  • Adept at anticipating needs, managing ambiguity, and aligning initiatives to organizational goals
  • Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels
  • Thrives in dynamic environments, managing change with agility and resilience
  • Proactive problem solver, ability to stay one step ahead
  • Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

What the job involves

  • The VP, Customer Success Operations role will serve as a trusted strategic advisor and key partner to Jim Roth, President of Customer Success
  • This role is critical in driving organizational priorities, translating strategy into actionable execution, V2MOM governance, preparing for key engagements, and fostering cross-organizational relationships
  • This is a unique opportunity to support the Customer Success organization by leading strategic initiatives, enhancing operational effectiveness, and amplifying the President’s voice
  • The ideal candidate will combine strategic vision, marketing expertise, and operational excellence to excel in this dynamic role
  • Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives
  • Own the preparation of materials for key meetings, including quarterly business reviews (QBRs), executive briefings, and all-hands meetings
  • Support and manage the execution of regular and ad hoc senior executive presentations and reporting
  • Develop and execute strategies to amplify the Customer Business’ voice internally and externally
  • V2MOM (strategic planning framework) creation and governance
  • Drive impactful event strategy, ensuring appropriate representation at customer, partner, and industry events
  • Partner with Finance and Employee Success to streamline processes and optimize organizational effectiveness
  • Articulate and advocate for the Customer Success vision and strategy
  • Collaborate with cross-functional senior executive leaders to align on initiatives and foster cohesive execution
  • Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams

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Insights

Top investors

Few candidates hear
back within 2 weeks

-8% employee growth in 12 months

Company

Company benefits

  • With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

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Steph

Company Specialist at Welcome to the Jungle