Technical Account Manager, Socure

• BS/BA in business administration, engineering, math, economics, statistics, computer science, relevant coursework or relevant work experience
• 4-6+ years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar
• Excellent written and verbal communication skills, attention to detail, and ability to handle multiple priorities at once in a fast paced environment
• Experience with SaaS implementations, application development integrations, service and support processes
• Experience managing complex enterprise accounts and orchestrating a cross-functional account team
• Experience working with APIs and API integration with various programming languages
• Experience with SDKs, developer frameworks, mobile device and web application development
• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
• Comfortable with 10-20% travel

Desirable

• We are looking for a Technical Account Manager to join and be a key member of Socure’s Growth team
• In this role, you'll own ongoing technical relationships and be the face of Socure throughout the post-sales customer journey for all customer tiers
• From on-boarding and implementation to renewal, you'll sustain and support growth in your accounts by proactively monitoring your customers’ integrations for optimal usage and demonstrating the value of current and additional products and services
• Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, and building relationships with key customer contacts
• Provision customer accounts and configure connectivity
• Help customers integrate their platforms with our SaaS services, then determine and deploy decisioning logic based on best practices
• Interface with Product Management to ensure timely and accurate delivery
• Work closely with Account Managers and Sales Representatives to help win opportunities
• Communicate value to the customer, as well as convey feedback to PMs for better product iterations
• Train customers to use the solution effectively, and monitor to ensure that customers are deriving maximum value
• Research customers' technical issues in a timely manner and follow up with recommendations and action plans
• Conduct and execute internal process improvement plans