Support Specialist, LEAP Legal Software

Salary not provided

Junior and Mid level

Toronto

3 days a week in office (Downtown Toronto )

Productivity software for legal practices

Posted today

Productivity software for legal practices

101-200 employees

B2BInternal toolsLegalSaaS

Posted today

Salary not provided

Junior and Mid level

Toronto

3 days a week in office (Downtown Toronto )

101-200 employees

B2BInternal toolsLegalSaaS

Company mission

We help law firms be more productive. We envisage a world where people wake up each day inspired to make a positive impact on other people’s lives through their job - no matter what that job is.

Job

Company

Role

Who you are

Accounting or Law would be an advantage but not essential
Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
Experience with Microsoft products including MS Word and Excel
Demonstrate strong collaborative teamwork and people skills
Excellent collaborative spirit
Thrives working with an intellectually stimulating, high-energy team
Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
Ability to meet deadlines and commit to team goals

What the job involves

This role will be reporting to the Support Manager. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions
The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests
Provide client support and technical issue resolution via email, phone and chat
Understand client's business/software needs
Resolve technical issues by guiding clients with specific features of LEAP software products
Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
Able to work independently and efficiently to meet deadlines

Our take

Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.

Leap has gained a great deal of traction since its launched, largely because it offers practices a comprehensive, all-in-one solution that is proven to improve productivity. Leap now has offices in six countries and is trusted by over 61,000 lawyers around the world. This is testament to the platform's considerable value.

Leap has secured a strong lead in the legal software market, but it will need to continuously build its product in order to remain as competitive as possible.

Freddie

Company Specialist at Welcome to the Jungle

Insights

0% employee growth in 12 months

Glassdoor (4.1)

Company

Company benefits

8% Employer Pension Contribution
Private Health Insurance, including Optical and Dental
Professional Development Fund - £500 yearly allowance to grow and upscale your career
£50 a month Gym Contribution - your choice of facility or activity
Employee Assistance Program
Monthly Office Socials
Enhanced Parental Leave
Yearly Service Rewards
25 days holiday (plus 8 bank holidays)
Cycle to work scheme
Perkbox Membership
Life Insurance Cover
Volunteer Day - We offer 1 day per year for a charity of your choice

Company HQ

Twickenham, UK

Leadership

Gareth Walker

(CEO)

Previously Client DeliveryManager at LEAP, was a Helpdesk and IT Manager at Peapod Legal Office and was the Deputy Manager at Ladbrokes.

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