Senior Human Resources Business Partner, Gorgias
More information about location
2 days a week in office
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
More information about location
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 7+ years of experience in HR, with at least 3–5 years in a strategic HRBP role, ideally in high-growth, fast-paced environments
- You’ve partnered with senior leaders or execs and know how to influence at all levels
- You’re proactive, solutions-oriented, and comfortable operating with a high level of autonomy
- You have strong business acumen and understand how People initiatives impact overall company goals
- You build trust easily and communicate with empathy, clarity, and confidence
- You enjoy solving complex people problems and balancing the needs of individuals with the needs of the business
- You’re organized, data-aware (even if not a data expert), and always looking for ways to improve systems and processes
- You’re curious, adaptable, and excited by change and you bring others along with you
What the job involves
- As a Senior HR Business Partner, you’ll be a strategic advisor to senior leaders, helping shape and drive people strategies that support growth, team health, and business outcomes, all while staying close to the people behind the work
- You’ll work cross-functionally with key stakeholders and bring a modern, human-first approach to HR that meets the speed and complexity of a high-growth environment
- Partner with GTM and G&A leaders to understand business goals, team dynamics, and challenges and translate those into scalable, people-first strategies
- Drive key people initiatives across performance management, org design, engagement, onboarding, career development, wellness, and change management
- Act as a coach and thought partner to execs and managers, supporting their growth as leaders and helping build strong, high-performing teams
- Collaborate with Talent Acquisition, Talent Development, and Total Rewards to align on headcount planning, compensation, growth frameworks, and succession planning
- Use people data and insights to identify trends, influence decisions, and proactively address challenges
- Partner with Compliance to ensure employment practices are clear, sound, and aligned with local regulations
- Champion change and lead through ambiguity during periods of growth, reorgs, or transformation
- Bring a fresh, non-traditional HR perspective, blending strategy with hands-on support
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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