Client Implementation Specialist, Sage

• Bachelor’s Degree (or equivalent experience)
• Experience training and presenting both in a group setting and 1 on 1
• A strong communicator, as this role requires communication with and often between the client, non-technical end users, and internal teams
• Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs
• Self-starter who is comfortable working autonomously
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Enough patience and follow-through to root cause of on the ground issues
• Expectation to be onsite with clients up to 70% of the time
• Ability to lift up to 50 pounds
• Ability to work on your feet for extended periods of time

Desirable

• As a Client Implementation Specialist, you will be part of the Implementation and Client Success team, which will be providing on-the-ground training and support as we work to systematize our product delivery process
• You will be responsible for the organizing and execution of our deployment of our technology
• This includes the training of users across the country (from New York to San Francisco)
• You will work directly with the product team in addition to our users, customers, and clients
• This person will organize and lead 2-day, onsite implementations, culminating in a “go-live event,” in which the facility transitions from its old nurse call system to Sage
• Onboarding new clients, communicating what Sage is, how it works, why it’s different
• Building relationships with key stakeholders at each facility,
• Being an advocate for Sage and identifying engaged users at the facility who will in turn become our advocates
• Lead in-person staff and management training at the facility, presenting the product both to groups and 1:1, to ensure staff members have proper training before implementation is complete
• Work with teammates to prepare each facility for implementation, including distributing the system throughout the facility, configuring devices (phones) for each facility, helping the facility understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to going live
• Support technical counterparts in setting up key infrastructure
• Provide support and troubleshoot with Sage users and clients, as necessary
• Create new and modify existing training materials as needed
• Test and troubleshoot new features as you prepare to train communities and staff