Human Resources Business Partner, Front
€67-81k
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
€67-81k
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Excellent communication skills, both verbal and written in English and in French
- 6 - 8+ years of progressive HR experience in a dynamic, high growth environment.Minimum 3 years operating in an HR Business Partner capacity
- Experience in the Tech industry preferred, working with functions like Engineering, Product, Sales, Design
- Deep knowledge of HR practices and employment laws and experience in compensation, HR employee relations, employee engagement and retention strategies, and coaching.Ability to apply different coaching techniques to various situations - not taking a one-size-fits-all approach
- Can point to examples of coaching leaders and ICs to improve performance and engagementExperience supporting a French workforce as well as teams in other European countries
- Deep knowledge and experience with French labor law is required. In addition, experience with Irish labor law is strongly preferred.Experience with designing and rolling out a company-wide performance and development program would be a plus - ideally 2+ years of deep experience
- Strong communication and relationship building skills to effectively support the team and build trust. Can point to multiple examples of building strong relationships with leaders and employees, both supporting and challenging their ideas at times
- Thoughtful, data-driven, caring, and direct approach to people and problemsGenuine curiosity and strong desire to continuously learn, grow, and help others
- Can work autonomously, but wants to partner with others and open to feedbackAnalytically driven, using qualitative and quantitative approaches to solve problems
- Looking for someone who truly enjoys bringing creative thinking in using people programs and initiatives to solve for the needs of the businessAbility to do occasional travel to Dublin and the United States
- Flexibility to occasionally have calls outside of standard business hours to connect with global colleagues.Authorization to work in France and the EU
What the job involves
- As a Great Place to Work-certified company, we are deliberate about connecting our People initiatives, decisions, and practices to our company values
- The mission of the People Team at Front is to enable all Fronteers to thrive and be successful in their roles
- In that, we’re looking for an amazing People Partner (Human Resources Business Partner) for our EMEA team
- This person will be a strategic and deeply engaged partner to our Fronteers, as well as an advisor and thought partner to managers and individuals to help move the business forward through people initiatives and coaching
- This person will also be involved in designing and rolling out key global People initiatives
- A successful candidate will be someone who truly enjoys problem solving, is willing to think outside of the box to bring creative solutions to helping people, and is excited to deeply understand the business at every level of the organization
- Be the primary HR point of contact for all Fronteers in our Paris and Dublin locations as well as remote team members regarding employee relations matters, including providing advice, feedback and coaching, advocating for teams/individuals, mediating between team members, and looking for opportunities for growth or development
- Function as a key advisor and business partner to global and EMEA leadership to develop, roll out and manage people initiatives (e.g. coaching, career development, performance management, engagement) for our EMEA staff.Regularly audit and develop policies for our EMEA locations that ensure compliance with local legal norms as well as drive engagement of our team
- Work with People Operations team to ensure compliance with local labor laws (incl. works council elections and periodic meetings, tax compliance, benefits administration)
- Partner with the Head of Total Rewards on compensation planning, including approving offers, managing merit increases, and benefits that align with our global philosophy and ensure that Front is competitive in the local labor market.Keep pulse of and drive initiatives to maintain the engagement of our EMEA team
- Identify potential hotspots and propose solutions to drive engagement to local and global leadership. Depending on experience and expertise, be the global lead for all Front’s global performance and development initiatives that develop and inspire our team members and allow them to reach their full potential
- Participate in organizational development activities, being a trusted adviser to functional leadership on org planning, roles and responsibilities, succession planning, and hiring
- Occasionally represent Front in conversations with local vendors and stakeholders on people matters, e.g., insurance brokers, external legal counsel, real estate brokers
- Support our company culture in all interactions, advice, coaching, and partnership by instilling our values and promoting a culture of feedback and communication
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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