Director of Renewal Sales, Qlik

• 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota
• Proven track record of driving GRR and exceeding renewal targets, particularly in a subscription-based model within the AMER region
• Experience leading customer transitions to cloud/SaaS environments and familiarity with AI-driven solutions
• Ability to identify and drive growth opportunities within accounts while effectively managing and mitigating renewal risk
• Strong team leadership skills, with a focus on coaching and developing a high-performing team
• Excellent communication, negotiation, and relationship-building skills
• Data-driven mindset with a strong understanding of how to use analytics to inform decisions and forecast outcomes
• Familiarity with Salesforce or other CRM systems and cloud-based software

Desirable

• This role will report directly to the Vice President, Global Renewals, and will be part of the Customer Success Organization
• The Director will lead the AMER renewal sales team with ownership of the Gross Renewal Rate (GRR), supporting the transition of customers to SaaS and AI solutions, driving growth within accounts, and mitigating risk to ensure successful renewals
• Lead and Manage the AMER Renewal Sales Team: Provide strategic direction, mentorship, and performance management to a team of renewal sales professionals across the region
• Drive GRR Performance: Own the Gross Renewal Rate (GRR) for the AMER region, executing strategies to ensure renewals, minimize churn, and maximize customer satisfaction
• Transition Customers to SaaS and AI Solutions: Lead efforts to move customers from on-premise solutions to Qlik’s cloud-based SaaS offerings and AI-driven innovations, positioning these transitions as opportunities for growth and enhanced customer outcomes
• Customer Retention and Growth: Develop strategies to not only secure renewals but also identify opportunities to drive additional value and growth within accounts through upselling and cross-selling
• Risk Mitigation: Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to develop tailored solutions that address their needs and ensure renewal
• Collaborate with the Customer Success Organization: Work closely with cross-functional teams, including Customer Success, Services, and Sales, to optimize customer retention, adoption, and satisfaction
• Data-Driven Strategy: Utilize analytics to monitor renewal trends, forecast outcomes, and inform decisions, ensuring that strategies are informed by data and tailored to the specific dynamics of the AMER market
• Operational Excellence: Ensure that renewal processes are streamlined and scalable, working with internal stakeholders to drive operational efficiency, compliance, and adherence to pricing strategies
• Strategic Leadership: Own the development of the AMER renewal sales strategy, aligning with global objectives and ensuring that the team’s efforts support both customer retention and growth initiatives