Strategic Customer Success Manager, Pearl
International
$90-100k
AI-powered dentistry solutions
Be an early applicant
AI-powered dentistry solutions
101-200 employees
Be an early applicant
$90-100k
101-200 employees
Company mission
To deliver AI solutions that elevate the global standard of care in dentistry.
Role
Who you are
- Ideal candidates have a successful track record in growing enterprise accounts by a factor of 10x
- Data-Driven Insights and Analytics- Ability to analyze customer usage data, identify trends, and provide proactive recommendations for optimization
- Business Acumen- Strong ability to align SaaS solutions with customer business goals, demonstrating clear ROI and value realization
- Enterprise Relationship Management- Ability to build and maintain executive level relationships, acting as a trusted advisor to enterprise customers
- Strategic Account Planning- Experience in developing and executing strategic account plans to drive customer success, utilization, retention, and expansion
- Executive Communication & Adoption Expertise- Strong verbal and written communication skills to engage C-level stakeholders and lead impact QBRs and strategy Discussions
- Dental Industry & Product Expertise- Deep understanding of both the dental and SaaS industry, enterprise technology ecosystems, and how Pearl products fit into customers' workflow
- Problem Solving and Issue Resolution- Skilled in proactively identifying risks, addressing challenges, coordinating eternal resources to resolve issues effectively and within a timely manner
- 5+ years of experience in Customer Success, Solutions Consulting, or a related field
- Self-motivated and target-driven with a passion for customer experience
- Ability to work independently and collaboratively in a fast-paced, startup environment
- Proficiency in CRM software and Google Office Suite
- Fluency in English is essential
- Small business or prior start up experience preferred
- Experience in dental industry preferred
What the job involves
- We are seeking a customer-centric, energetic, and highly-motivated individual to join our Strategic Customer Success Management Team
- The Strategic CSM is responsible for cultivating and maintaining strong relationships within Dental Services Organizations (DSOs) ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities
- The Account Manager works closely with our DSO partners alongside Sales, Channel, Product Management and Leadership teams to ensure our services are delivered successfully
- Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
- Ability to analyze customer usage data, identify trends, and provide proactive recommendations for optimization
- Leverages data tools and dashboards to assess customer health and detect early signs of potential issues or opportunities for growth
- Uses insights from data to develop actionable strategies that drive customer success, improve retention, and maximize product adoption across customer accounts
- Own a book of business, manage account retentions, and renewals as their dedicated point of contact at Pearl
- Travel to attend and speak at conferences/DSO events as needed
- Develop and share best practices for upsell, expansion, and retention
- Partner with Sales to ensure a smooth onboarding experience for new DSO clients
- Lead change management efforts with a DSO to ensure the Pearl team has a deep knowledge on the customer’s current state so that a custom onboarding plan can be created
- Create and manage an ongoing success plan for the DSO to ensure KPIs are met and the customer continuously sees value in our applications and partnership
- Build trusting relationships with assigned DSOs
- Proactively create customer engagement plans based on customer status. Including- Executive Trainings, CE courses, Speed to First Value calls, Executive Reviews, QBRs, Workflow Analysis, Billing Audits, Expansion Discoveries
- Proactively track, analyze, and tell meaningful stories with data to drive the value of Pearl to our customers
- Identify expansion efforts, with a focus on 100% application per location growth within a DSO
- Work closely with internal teams and advocate for an exceptional customer experience and address any customer issues, roadmap questions, professional services needs
Our take
There is an inconsistency in dentistry on how dental issues are diagnosed. Traditional methods rely heavily on a dentist's judgement, making it hard to ensure truly accurate results. This can lead to incorrect or missed diagnoses, affecting patients' care and trust in dental professionals.
To tackle this, Pearl uses advanced AI technology that helps dentists read X-rays more accurately and consistently. Its AI tools provide real-time assistance by offering clear, data-driven insights for better diagnoses that can be communicated more effectively to patients.
Its technology is approved for use in over 120 countries and is recognized as one of TIME's best Inventions. Recent backing fuels Pearl's plans to further develop its AI tools and expand its impact worldwide. This funding will also help create more features like 3D disease detection.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2024
$58m
SERIES B
May 2019
$11m
SERIES A
Total funding: $69m
Company benefits
- Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
- Ongoing learning: We want our team members to grow with us, so we invest whenever there's a chance to expand an employee's skill
- Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
- Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
- Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours
Company HQ
Norma Triangle, West Hollywood, CA
Articles
Leadership
Ophir Tanz
(Co-Founder & CEO)Previously the founder and CEO of GumGum, an applied computer vision company focused on the media sector. They also co-founded Mojungle and Fluidesign.
Cambron Carter
(Co-Founder & CTO)Previously the Director of Engineering and Computer Vision at GumGum. Prior to that, they were a self-employed Computer Vision Engineer, developing algorithms for firms.
Kyle Stanley
(Co-Founder)Founder of Light Side Dentistry and Speaker at the Digital Dentistry Institute. Previously worked in the Adjunct Faculty in Dental Morphology Function and Esthetics at Herman Ostrow School of Dentistry. They were also the VP of Clinical Affairs at GumGum.
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