Account Manager, TrustFlight

EMEA

£50-70k

Excel

Salesforce

Hubspot

Pipedrive

Mid and Senior level

Remote in EU, UK

Berlin

London

Occasional travel required

Digital transformation services for aviation

Be an early applicant

Digital transformation services for aviation

21-100 employees

B2BEnterpriseLogisticsProductivityDeep TechFlightsAutomation

Be an early applicant

£50-70k

Excel

Salesforce

Hubspot

Pipedrive

Mid and Senior level

Remote in EU, UK

Berlin

London

Occasional travel required

21-100 employees

B2BEnterpriseLogisticsProductivityDeep TechFlightsAutomation

Company mission

To be the trusted provider of digital workflow solutions to capture, store and share aviation data to improve safety and efficiency.

Job

Company

Role

Who you are

The ideal candidate will have a passion for customer success, strong communication skills, and a proactive approach to account management
Experience in Business Administration, Sales, or a relevant field or equivalent Aviation Industry account management experience
At least 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, or a similar role. Aviation Software industry experience would be an advantage
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including ELT level
Solid experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills in English,
Ability to prioritise among competing tasks
Critical thinking and problem-solving skills
The ability to use AI to maximise efficiency and provide account management at scale

What the job involves

As a SaaS Account Manager, you will play a pivotal role in building relationships with our clients and ensuring they receive first-class service and support
Your primary goal will be to manage existing client accounts, identify new opportunities for upselling and cross-selling, and ensure client satisfaction and retention
You will act as the main point of contact for all account-related queries and are expected to gain a deep understanding of our products and services
Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions
Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities
Achieve assigned targets for sales volume and strategic objectives in assigned accounts
Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure alignment and support in meeting customer needs and objectives
Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively
Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction
Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives
Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management

Application process

Interested candidates are invited to send their resumes along with a cover letter explaining why they are the best fit for the role

Our take

TrustFlight develops intelligent workflow automation platforms and other tools with the aim of improving levels of efficiency and safety across the aviation sector. Currently, the company’s suite of products caters to maintenance programmes, technical support, tech and engine logs, and operational and equipment management.

It’s a slim sector to be operating in - and one would think it would pit TrustFlight head to head with a prohibitively strong slew of industry giants. TrustFlight, however, is seeing good growth - and has even partnered with the likes of Boeing to bring blockchain verification methods to aviation supply chains.

This integration of sourcing and the blockchain is proving a smart and lucrative bet across various industries, given the tightening regulatory focus on promoting supply chain oversight. It’s just one example of how TrustFlight is leveraging its deeptech expertise to digitally transform aviation. Developments in this sector won’t happen fast, but they are critical, and highly influential. TrustFlight has its sights set on becoming an important player in the space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.5)

Company

Company HQ

Coal Harbour, Vancouver, BC

Leadership

Karl Steeves

(Co-Founder & CEO)

Prior to TrustFlight worked as a power electronics engineer with Jaguar Land Rover.

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