Head of Growth, Dialpad
$210.8-266.6k
Salary range shown is for California
More information about location
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
$210.8-266.6k
Salary range shown is for California
More information about location
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level
- We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic
- 10+ years of experience in growth or product-led growth roles at B2B SaaS companies
- Strong understanding of user analytics, experimentation, and growth metrics. Expert knowledge of digital marketing performance principles and analytics tools
- Exceptional analytical and problem-solving skills, with a data-driven mindset
- Ability to build strong relationships with both technical and business stakeholders
- Deep understanding of growth loops, virality, and user engagement drivers
- Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment
- Technical literacy at a level to understand the codebase enough to assess the difficulty of execution; coding competency is a plus
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers
- We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills
- As a Growth Leader, you’ll own acquisition, activation, retention, monetization, and referral for self-service customers across Dialpad’s suite of products
- You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact
- You will be responsible for continually improving and optimizing our online signup and expansion flows, and will act as the connective tissue between our growth strategy and execution
- This position reports to our Chief Operating Officer
- Own growth performance across the entire self-service funnel, from acquisition and signup through activation, expansion, and retention
- Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell
- Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact
- Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions
- Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results
- Select and implement tools for A/B testing, behavioral analytics, and customer communication
- Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value
- Evangelize a growth culture and risk-taking, communicating effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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