Onboarding Manager, NexHealth

• 2–4 years of experience in a customer-facing onboarding, implementation, or customer success role at a SaaS company
• Available to be on-site a minimum of two days per week
• Experience implementing technical products, including guiding customers through software setup, integrations, training or process configuration
• Ability to consult with customers to understand their goals, recommend best practices, and drive business outcomes
• Proven ability to manage multiple projects concurrently, onboarding projects
• Excellent written and verbal communication skills
• Experience using CRM or project management tools such as Salesforce, HubSpot, Asana, or Trello
• High technical aptitude with the ability to quickly learn complex software systems, troubleshoot configuration issues, and communicate technical concepts to non-technical users
• Experience working with small businesses or healthcare customers, particularly those with limited technical resources
• Preferred (Nice to Have)

Desirable

• Lead onboarding for new medical practice clients, ensuring a smooth 30-day setup process that includes installation, customization, training, and consultation
• Deliver a high-touch, "white glove" experience from the moment of purchase to full adoption, setting a positive first impression and building a foundation for long-term customer satisfaction
• Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges
• Collaborate closely with cross-functional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively
• Track and measure onboarding success, continuously improving processes to drive customer adoption and satisfaction

• You’ll talk with a NexHeath Recruiter
• You’ll talk with the Hiring Manager on a video call
• You’ll talk with Team Members on a video call
• You’ll do a Panel Presentation or Working Session with a small panel