Presales Support Engineer, Hypatos
More information about location
AI document processing & automation solutions
Open for applications
AI document processing & automation solutions
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To add value to critical business operations using third-wave AI and advanced automation technologies for document processing.
Role
Who you are
- The ideal candidate will have skills in natural language AI prompting, basic Python and SQL, and data preparation and analysis
- Presentation skills would be a plus but are not required
- 2+ years of experience in a technical support, presales, or similar role within a B2B SaaS or enterprise technology environment
- Strong ability to identify, document, and improve presales processes
- Experience with process automation tools or scripting is highly desirable
- Proficiency in natural language AI prompting for configuring AI solutions
- Excellent verbal and written communication skills for technical documentation and team collaboration. Presentation skills are a plus but not required
- Basic knowledge of Python scripting and SQL for environment setup, data preparation, and customization
- Skills in data preparation (e.g., cleaning, formatting, ingesting data) and data analysis to optimize AI performance and understand customer use cases
- A team player who thrives in cross-functional settings and can collaborate with solution consultants, sales teams, and customers
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field. Equivalent experience will be considered
Desirable
- Experience in configuring or demonstrating AI or automation solutions
- Familiarity with enterprise SaaS platforms and workflows
- Exposure to ERP systems like SAP, Oracle, or Workday
What the job involves
- We are seeking a technically skilled and detail-oriented Presales Support Engineer to support our solution consultants in delivering exceptional demos, RFP responses, and customer test environments for proof-of-concept (POC) scenarios
- This role involves configuring Hypatos’ AI solutions, preparing and ingesting customer data into Hypatos Studio, and analyzing data to optimize AI performance and align with customer use cases
- Additionally, this role will focus on standardizing and automating presales processes, particularly in setting up demo and customer test environments
- Assist solution consultants in preparing tailored demo environments that showcase Hypatos’ capabilities for specific customer use cases
- Configure and set up customer test environments for POCs, including workflows and data integration
- Prepare, clean, and ingest customer data into Hypatos Studio to ensure accurate POC execution
- Apply natural language AI prompting techniques to optimize Hypatos’ solutions for demo and POC scenarios
- Collaborate with solution consultants to complete technical sections of RFPs and RFIs, ensuring accurate and compelling responses
- Maintain a repository of standardized RFP answers and technical documentation to improve efficiency
- Work with customer-provided data to clean, format, and prepare it for ingestion into Hypatos’ AI solutions
- Analyze data to understand customer use cases and identify optimization opportunities for Hypatos’ AI models
- Configure Hypatos’ AI solutions for demos and POCs using basic Python and SQL skills
- Provide insights from data analysis to solution consultants to tailor demos and POCs more effectively
- Troubleshoot and resolve technical issues during POC execution
- Ensure demo and POC environments align with customer requirements and technical expectations
- Work closely with the presales team to identify opportunities for process improvement and standardization in demo and POC setups
- Develop scripts or tools to automate repetitive tasks related to the configuration and deployment of test environments
- Contribute to the creation of reusable templates and assets to streamline presales activities
- Partner with product, engineering, and sales teams to ensure alignment on technical configurations and customer expectations
- Provide feedback to the product team based on customer and presales team needs to improve future demos and POC performance
Our take
Hypatos is revolutionising document processing by using AI to automate repetitive tasks, unlocking efficiency and reducing operational costs. With back-office tasks covering €2T annually, Hypatos is seizing this massive opportunity with AI agents to handle complex transactional data across document types.
Initially focused on financial services, Hypatos is enabling businesses to automate processes like accounts payable, order processing, and travel expenses. Its AI agents integrate into existing systems, improving accuracy and efficiency across various document types.
As the company continues to grow, it is focused on expanding its AI capabilities and targeting growth in Europe, North America, and Asia. The company has ambitious plans to lead the global market in intelligent document processing, and its on its way to doing so.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$11.8m
SEED
Dec 2018
$3.4m
SEED
Total funding: $15.2m
Company benefits
- Make your own decisions: You are given the ownership of your area and responsibility to make the decisions
- Work whenever, wherever: Work from any corner of the globe - live where you love it, work when you're at your best, and blend life with career seamlessly
- Unlimited Vacation: We want you to feel your best at work. Take all the time off you need
- Employee Referral Program: We are always searching for bright minds to help us reach our goals. Your effort in helping us will not go unnoticed
- Company & Team Events; You'll have the option to travel often. Be it to team off sites or all-company events. All expenses covered
- German Language Courses: Our company language is English, but if you want to improve your German, we'll give you a helping hand
Company values
- Client-value first: Delivering business value to our clients by having real, measurable impact on quality and efficiency in document workflows is our primary goal. Trust and buy-in of the people that work with our technology enables us to achieve that goal. Clients can rely on us to put their interests first
- Foster Innovation: Our commitment to our clients means that we must strive to always be disruptive and ahead of the trend to offer our clients the most efficient solution on the market so that they too will always stay competitive.
- Data-driven learning: Continual learning based on data is the core principle of what we do. More good data elevates not only our machine learning models but also Hypatos as an organization. Collecting data, learning from it, adapting, and constantly innovating is our attitude. This applies to client-centric product decisions as well as for everyday feedback between colleagues
- Be the best place to work: We strive to be the best place to work to attract the best talent, develop it to its full potential, and retain it for the long run. We foster inclusion and equity. We expect positivity, open dialogue and mutual empowerment. For us this means giving each other the benefit of the doubt that we all strive towards the goal, even if we do it in different ways; promote learning and development among our employees and ensure they have all the tools they need to take ownership of topics and make independent decisions; and give each other constructive and direct feedback to help them improve and succeed
Company HQ
Nördliche Innenstadt, Potsdam, Germany
Leadership
Uli Erxleben
(Co-Founder & CEO)Alongside Hypatos, they are the co-founder of BERLINER and the Owner of d.partners. They previously co-founded SMACC where they served as a Board Member for 8 years. They also spent 2 years as the Co-CEO of ProSiebenSat.1 Media, 1 year as a Marketing Director at Rocket Internet, and 5 years as a Management Consultant at McKinsey & Company.
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