Presales Support Engineer, Hypatos
More information about location
Automated end-to-end document processing software
Open for applications
Automated end-to-end document processing software
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To bring the potential of artificial intelligence to automate back office processes and elevate human potential.
Role
Who you are
- The ideal candidate will have skills in natural language AI prompting, basic Python and SQL, and data preparation and analysis
- Presentation skills would be a plus but are not required
- 2+ years of experience in a technical support, presales, or similar role within a B2B SaaS or enterprise technology environment
- Strong ability to identify, document, and improve presales processes
- Experience with process automation tools or scripting is highly desirable
- Proficiency in natural language AI prompting for configuring AI solutions
- Excellent verbal and written communication skills for technical documentation and team collaboration. Presentation skills are a plus but not required
- Basic knowledge of Python scripting and SQL for environment setup, data preparation, and customization
- Skills in data preparation (e.g., cleaning, formatting, ingesting data) and data analysis to optimize AI performance and understand customer use cases
- A team player who thrives in cross-functional settings and can collaborate with solution consultants, sales teams, and customers
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field. Equivalent experience will be considered
Desirable
- Experience in configuring or demonstrating AI or automation solutions
- Familiarity with enterprise SaaS platforms and workflows
- Exposure to ERP systems like SAP, Oracle, or Workday
What the job involves
- We are seeking a technically skilled and detail-oriented Presales Support Engineer to support our solution consultants in delivering exceptional demos, RFP responses, and customer test environments for proof-of-concept (POC) scenarios
- This role involves configuring Hypatos’ AI solutions, preparing and ingesting customer data into Hypatos Studio, and analyzing data to optimize AI performance and align with customer use cases
- Additionally, this role will focus on standardizing and automating presales processes, particularly in setting up demo and customer test environments
- Assist solution consultants in preparing tailored demo environments that showcase Hypatos’ capabilities for specific customer use cases
- Configure and set up customer test environments for POCs, including workflows and data integration
- Prepare, clean, and ingest customer data into Hypatos Studio to ensure accurate POC execution
- Apply natural language AI prompting techniques to optimize Hypatos’ solutions for demo and POC scenarios
- Collaborate with solution consultants to complete technical sections of RFPs and RFIs, ensuring accurate and compelling responses
- Maintain a repository of standardized RFP answers and technical documentation to improve efficiency
- Work with customer-provided data to clean, format, and prepare it for ingestion into Hypatos’ AI solutions
- Analyze data to understand customer use cases and identify optimization opportunities for Hypatos’ AI models
- Configure Hypatos’ AI solutions for demos and POCs using basic Python and SQL skills
- Provide insights from data analysis to solution consultants to tailor demos and POCs more effectively
- Troubleshoot and resolve technical issues during POC execution
- Ensure demo and POC environments align with customer requirements and technical expectations
- Work closely with the presales team to identify opportunities for process improvement and standardization in demo and POC setups
- Develop scripts or tools to automate repetitive tasks related to the configuration and deployment of test environments
- Contribute to the creation of reusable templates and assets to streamline presales activities
- Partner with product, engineering, and sales teams to ensure alignment on technical configurations and customer expectations
- Provide feedback to the product team based on customer and presales team needs to improve future demos and POC performance
Our take
The annual costs of back-office tasks, largely conducted in pen and paper, is more than €2T. Hypatos is going after this eye-watering opportunity with their deep learning based document processing service.
The company has adopted a smart strategy of starting with financial services, an industry just starting to appeal to machine learning technologies and one where it can offer maximum leverage.
Moving forwards, Hypatos is focusing on R&D to expand its portfolio of AI models so it can automate business processing for more types of documents. It is also eyeing growth in Europe, North American and Asia.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2020
$11.8m
SEED
Dec 2018
$3.4m
SEED
Total funding: $15.2m
Company benefits
- Freedom and ownership of meaningful work that directly impacts the business
- Top market compensation
- Personal development budget
- Meal allowance
- Sporting activities
- Free beers
- Hybrid working model
- Positive organizational culture
- Diverse and inclusive environment
Company values
- User Obsession - we don’t build technology for technology’s case. We build solutions for users
- Caring - our team provides a caring environment where experimentation and learning from mistakes are encouraged.
- Inclusive and diverse - we welcome individuals of all ages, national origins, ethnic groups, belief systems, sexual orientations, gender identities and/or expressions.
Company HQ
Kreuzberg, Berlin, BE
Articles
Leadership
Uli Erxleben
(Co-Founder & CEO)Co-founded SMACC as Board Member in 2015, later co-founding Hypatos as CEO in 2018.
Janosch Novak
(Co-Founder)Co-founded SMACC in 2015 and Hypatos in 2018.
Share this job
View 6 more jobs at Hypatos