Director of Customer Enablement, Komodo Health

• 6+ years working on teams within healthcare SaaS and/or tech-enabled services companies responsible for managing software rollouts and ongoing user support guided by analytics, KPIs, and collaboration with other customer-facing teams (Sales, Customer Success)
• 3+ years experience in managing and mentoring teams providing technology/product training, hand-on user support, and general customer enablement
• High emotional intelligence, strong interpersonal and relationship building skills, and polished communications with internal and client executive stakeholders
• High attention to detail, engaging presentation skills, and the desire to lead strategic projects with high visibility

Desirable

• The mission for the Customer Enablement Director is to lead and develop a high-performing Customer Enablement team, that is responsible for all customer product training, onboarding, and migration rollout
• The Director will partner closely with the team to provide strategic and tactical guidance, while ensuring high quality delivery that directly drives product adoption, ongoing utilization, and customer impact
• Internally, the Director will contribute to strategic and operational initiatives including major product/platform migration initiatives, working cross functionally with Sales, Product, Engineering, and the Operations organization, to drive successful scaling and growth of the customer base
• Looking back on your first 12 months at Komodo Health, you will have accomplished…
• Successfully manage and develop a team of Customer Enablement Managers to drive product adoption, utilization, and impact
• Managed strategy and operational elements of the Customer Enablement team, including resource allocation, KPIs, demand forecasting, customer health management, and other team initiatives
• Supported the development and implementation of tools, processes, and best practices to enable the growth and continued improvement of the Customer Success team
• Drive scale and growth through cross-functional collaboration with leaders from internal teams on Product, Operations, Sales, Analytics, and Engineering
• Implement a customer enablement playbook approach to consolidate product onboarding and training responsibilities across all business segments into a unified customer enablement team
• Design and implement KPIs to measure the impact and efficiency of the customer enablement team
• Upskill the customer enablement team through training and documentation of best practices
• Create and implement strategies to increase customer adoption, utilization, and satisfaction from leveraging Komodo Health's Healthcare Map and data-driven insights
• Deploy the customer enablement team to document and codify paths to value, ROI methodologies, and case studies from their partnership with Komodo
• Provide insights into and support overall team planning