Customer Success Manager, BrandBastion
More information about location
Consumer conversation monitoring & insights
Be an early applicant
Consumer conversation monitoring & insights
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
BrandBastion's mission is to enable organizations to create safe conversations and meaningful relationships with their audiences.
Jump to section
Company mission
BrandBastion's mission is to enable organizations to create safe conversations and meaningful relationships with their audiences.
Our take
Brands and advertisers have conversations with their customers every day in the form of chatbots, notifications, e-mails, and social media messages, and any message could contain valuable insights into the customer's journey. However, manually monitoring and searching messages for such insights is time-consuming, making it nearly impossible to investigate every conversation.
BrandBastion provides a consumer conversation monitoring and insight platform for businesses, leveraging AI to automatically analyse and classify any customer-made comment. The platform aggregates all insights into a unified analytics dashboard, and can also be used to moderate conversations and respond to customers autonomously.
Whilst automatic chatbots are already used to maximise customer conversation volume and increase engagement, BrandBastion has taken this a step further by offering autonomous analysis of every customer comment. Through this process, the company aims to help businesses to maximise the value of every conversation and learn from them without requiring expensive teams of manual analysts.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Ongoing learning & development opportunities including conferences and training
- Do work that matters
- Be part of a global team
- Remote work options
- Generous vacation plans
- We offer shares to top performers and key team members
Company values
- Action-Driven - Every BrandBastioneer we hire is self-motivated and action-oriented. Whether that means helping a client solve an issue or creating a new process to work more efficiently, we seek out team members who don’t just spot challenges - they solve them
- Client-focused - All of our solutions have been developed and improved by listening to our clients' needs. We go the extra mile for clients and build solutions based on their goals and parameters. We see ourselves as extensions of our clients' teams and work with them to deliver outstanding results
- Tenacious - In a fast-paced industry where constant change and innovation is the norm, BrandBastioneers need to have at least a little bit of the notorious Finnish "sisu," to help push through even the most daunting tasks
- Inquisitive - We believe curiosity is the key to progress. Instead of accepting the status quo, we want to learn how to help our clients work smarter and better. We want to know what makes customers both satisfied and frustrated. We embrace the mindset of an explorer as we break new ground in uncharted territory
- Open - As a global team, openness and transparency are key to sharing knowledge and aligning our efforts. We minimize 1-on-1 emails and work collaboratively on Google Drive and Slack channels. All key decisions are documented and shared with team members
- Nimble - We are fast and flexible. Working in an industry that evolves at breakneck speed, we understand that adaptability is key to staying relevant. We don’t get bogged down by doing things “the way they are usually done”. We look ahead, seeking out new ideas and ways of doing things
Leadership
Jenny Wolfram
(CEO)Board Member of the Business Forum, and Member of YPO. CEO and Co-founder of FaceForce from 2013 to 2016. Guest Lecturer at King's College London since 2018.
Jobs (3)
Marketing
Sales & Account Management