Senior Technical Customer Success Advocate, Mighty Networks
Platform for brands & creators to build communities
Be an early applicant
Platform for brands & creators to build communities
101-200 employees
Be an early applicant
101-200 employees
Company mission
To unlock a new breed of culture creators and millions of unique, vibrant communities.
Role
Who you are
- Strong technical troubleshooting skills, particularly in investigating product issues and identifying whether they are user errors, integration problems, or platform bugs
- Experience handling 1:1 customer and prospect-facing technical sales calls
- Proficiency in Zapier, including setting up and troubleshooting workflows
- A resourceful, problem-solving mindset with the ability to take initiative and “hunt down” solutions
- A balance of technical expertise and customer engagement—this is a sales-meets-technical role, requiring strong communication and critical thinking skills
- Experience in mobile technical support (iOS, Android, and mobile web troubleshooting)
- Familiarity with Single Sign-On (SSO) and identity providers (IDPs)
- Exposure to APIs and an understanding of how they compare to Zapier’s functionality
What the job involves
- As a Senior Technical Customer Success Advocate, you will be the bridge between our customers and our engineering teams, ensuring a seamless experience with Mighty Networks
- This role is ideal for someone who thrives on investigating technical issues, troubleshooting complex problems, and providing top-tier support to both customers and prospects
- You’ll handle 1:1 technical sales calls, guide users through best practices, and proactively identify solutions to challenges they face
- This is a high-impact role requiring strong problem-solving skills, technical expertise, and the ability to communicate complex concepts clearly
- Conduct customer and prospect-facing calls, providing technical guidance and best practices for using Mighty Networks
- Serve as a key technical resource for customers, troubleshooting and resolving product issues
- Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features
- Investigate and diagnose bugs, working closely with engineering to determine root causes and potential fixes
- Support integrations with third-party tools, with a strong focus on Zapier
- Assist in technical onboarding and implementation for customers needing advanced solutions
- Work cross-functionally with engineering, product, and customer success teams to enhance the overall user experience
- Document technical issues and customer insights to improve internal processes and product offerings
- Identify opportunities to improve automation and efficiency in customer success operations
- Take full ownership of issues and proactively engage in problem-solving until resolution is achieved
Our take
Mighty Networks is a SaaS business helping low to mid-tier creators to build thriving communities of subscribers or paid members for their online courses and events. The platform targets the 'creative middle class' (individuals who don't have a substantial online presence) to secure lucrative partnerships with major platforms like YouTube or Facebook.
By catering to this underserved demographic, Mighty Networks has achieved significant success. It boasts over 50,000 creators and brands on its platform, including prominent names like TED and Fortune, as well as Yoga with Adriene. And, if the company can effectively serve the large creative middle-class population, they stand to make substantial progress in this rapidly growing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$50m
SERIES B
Apr 2019
$11m
SERIES A
Total funding: $66m
Company benefits
- Focus: A startup’s competitive edge is speed. The only way to achieve it is by creating a culture where our team can focus
- Flexibility: We’re constantly striving to work smarter and more creatively as a team. We value highly motivated people who deliver from wherever they are most productive
- Flow: Flow is the magical state where time disappears and you are fully immersed in the project in front of you. We’re committed to helping you find flow–taking on bigger challenges with the skills to get results
- Work from home opportunities
Company values
- Excellence
- Curiosity
- Integrity
- Open collaboration
- Continuous learning
- Promote from within
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Gina Bianchini
(Founder & CEO)Worked as a Financial Analyst at Goldman Sachs. Was Co-founder & President of Harmonic Communications. Co-founded and was CEO of Ning, and founded and was CEO of Mightybell. Was on the Board of Directors of Scripps Networks Interactive for over 6 years.
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