Operations Manager, Stripe
GTM Accelerate
€87.2-130.8k
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
€87.2-130.8k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment
- 10+ years of customer facing experience in an infrastructure, platform, or SaaS business
- Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations
- Experience working cross-functionally with global teams to deliver high-impact initiatives
- Operational mindset with experience in launching new processes and delivering services
- Analytical skills to investigate, prioritize, and identify the root cause of issues
- Comfort operating in a highly ambiguous and fast-paced environment
- Excellent written and verbal communication skills in English and Spanish
What the job involves
- Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career
- Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment
- Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions, guiding users through their journey with precision and efficiency
- Our team uses deep product knowledge, standardized processes, and automation to deliver outcomes. We nurture a diverse talent pool, providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe
- The SDC (Stripe Delivery Centre) GTM Accelerate team is looking to hire a manager to help build our inaugural SDC team in Dublin
- In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe
- Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience
- You will actively engage with and develop your team, setting clear goals and using metrics to improve performance
- Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe
- Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations
- Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance
- Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning)
- Coordinate escalations across Product, Sales, Engineering, and Professional Services teams
- Identify opportunities to improve processes and adopt new practices that enhance service delivery
- Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives
- Advocate for exceptional customer service and build strong relationships with users
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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