EverHealth Technical Support Specialist, EverCommerce
$20 - $21 USD per hour in most US locations. + ESPP
More information about location
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$20 - $21 USD per hour in most US locations. + ESPP
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1+ years of experience in a customer-facing, customer support, or technical support role
- Excellent troubleshooting and analytical skills
- Strong verbal and written communication skills
- Ability to explain technical concepts to non-technical users
- Strong organizational and time management skills
- Ability to prioritize work in a fast-paced environment
- Exceptional customer service skills with a strong sense of empathy
- Ability to learn new technologies quickly
- Comfortable working independently in a remote environment while collaborating with a global team
Desirable
- 1+ years of technical support experience
- Experience supporting SaaS applications
- Experience working in a healthcare environment, including EHR, Practice Management, Billing, or Revenue Cycle Management solutions
- Familiarity with healthcare workflows such as scheduling, eligibility, claims, payments, and patient records
What the job involves
- We are seeking a customer-focused Technical Support Specialist to support our EverHealth suite of healthcare applications. Our mission is to build technology that enables medical practices of all sizes to deliver more informed, personalized, interactive, and efficient patient care
- Our platform is used by thousands of healthcare providers and millions of patients across the country. We are passionate about innovation and committed to our philosophy of "More time with patients, less time doing paperwork."
- As a Technical Support Specialist, you will serve as a trusted partner to our customers by delivering exceptional technical support and guidance across our SaaS healthcare solutions
- You will troubleshoot application issues, consult on best practices and workflows, and provide a world-class customer experience through phone, chat, email, and our customer portal
- Provide exceptional support to customers via phone, chat, email, and customer portal
- Diagnose, troubleshoot, and resolve application, workflow, and configuration issues
- Serve as a trusted advisor by helping customers maximize the functionality of our solutions
- Escalate complex issues to the appropriate internal teams while providing complete documentation
- Collaborate cross-functionally with Product, Engineering, Billing, and other internal departments to resolve customer issues
- Document all customer interactions and troubleshooting steps accurately and thoroughly
- Represent the voice of the customer by providing feedback that helps improve our products and services
- Identify opportunities to improve support processes and customer experience
- Utilize internal knowledge bases and support tools to research and resolve issues
- Demonstrate empathy, professionalism, and strong communication during every customer interaction
- Contribute to the development and maintenance of internal knowledge base articles
- Meet or exceed departmental performance metrics, including customer satisfaction, quality, productivity, and SLA goals
- Continuously expand product knowledge and stay current on new features and enhancements
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in home, health, fitness and wellness services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President)Former President at PaySimple. They were also the COO at Pronto.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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