Customer Success Technical Architect, Yext
Digital media technology services
Job no longer available
Digital media technology services
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform the enterprise with AI search.
Role
Who you are
- The CSTA requires a robust technical background and the ability to communicate seamlessly with both customers and internal teams
- Bachelor’s degree in Computer Science or related field, or equivalent work experience
- 5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, Customer Success Manager, or Professional Services Consultant
- Experience in the Digital Marketing space, including CMS, CDP, Social, and presence management
- Proficiency in web technologies such as HTML, CSS, JavaScript, XML
- Familiarity with development technologies like React, Rest APIs, JSON
- Experience with cloud platforms such as AWS, Azure, GCP
- Knowledge of search technologies such as Elasticsearch, Solr, Lucene, Algolia
- Familiarity with CMS such as WordPress, Drupal, Sitecore, Adobe AEM
- Proficiency in data analysis and reporting tools, such as SQL, Tableau, Power BI
- Understanding of Search Engine Optimization techniques and best practices
- Excellent communication skills, both verbal and written
- Ability to work independently and manage multiple priorities and projects
- Ability to travel up to 25% of the time (when safe)
What the job involves
- The role of Customer Success Technical Architect (CSTA) at Yext is a post-sales position dedicated to the technical aspects of Yext's Digital Experience Platform
- This includes integrations, configuration, troubleshooting, and optimization to ensure customers fully realize the value of the Yext platform
- As a CSTA, you will offer architectural guidance, conduct product demonstrations, and provide training to customers
- This position is customer-centric, aiming for high customer satisfaction through active listening, empathy, solution design, effective communication, and follow-through
- Collaborating closely with a Customer Success Manager (CSM), you will contribute to overall customer success
- Advocate for the customer within Yext, acting as their voice and coordinating efforts across Sales, Product, Services, Support, and Training teams to drive customer success
- Develop and present periodic customer reviews to Yext senior management
- Address customer issues alongside Yext Support Engineers when necessary
- Utilize knowledge of customers' environments to assist Support Engineers and Professional Services teams in better serving customers
- Leverage understanding of customers' environments and use cases to influence Yext's capabilities roadmap
- Conduct analysis and present periodic reviews of operational performance to customer leadership
- Provide detailed reviews of service disruptions, key metrics, and initiative progress
- Recommend improvements to customers' usage of the Yext platform
- Advise on how new Yext offerings fit into customer environments and enhance their results
- Assist in workshops to help customers leverage the full value of Yext solutions
- Offer architectural guidance on integration with other systems and technologies
- Collaborate with the pre-sales team to identify opportunities for additional engagements
Our take
Yext seeks to bridge the gap between the online and physical worlds for clients, including FedEx and Citibank, by providing a means of updating company information like store hours, across a multitude of secondary sites.
Yext's view is that the way people use the internet is moving more and more towards people wanting to get answers to questions with as little friction as possible. The company is building a suite of technological solutions to help companies serve up answers to people's questions more easily.
Yext has remained focused on updates and advancements to progress its features, such as the 2023 launch of its conversational AI - Yext Chat - fueling the company's emphasis on building and managing its customer and employee search experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2016
$0.5m
LATE VC
Jun 2014
$50.3m
SERIES F
Total funding: $118.3m
Company benefits
- Comprehensive Benefits Programme
- Work From Anywhere
- Stay Informed
- Invested in Your Wellbeing
- Go Beyond Work-Life Balance
- Upward Mobility
Company HQ
Chelsea, New York, NY
Leadership
Brian Distelburger
(Co-Founder)Has served the company in a variety of Executive roles, including President & COO and CRO. Former Director at Traffix and COO at Consumer Digital.
Salary benchmarks
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