Consumer Experience Specialist, GOAT

Salary not provided

$14.62 - $21.39 USD. Salary depends on location

Junior and Mid level

Remote from US

More information about location

Marketplace for authentic streetwear

Be an early applicant

Marketplace for authentic streetwear

501-1000 employees

B2CMarketplaceFashionConsumer GoodseCommerce

Be an early applicant

Salary not provided

$14.62 - $21.39 USD. Salary depends on location

Junior and Mid level

Remote from US

More information about location

501-1000 employees

B2CMarketplaceFashionConsumer GoodseCommerce

Company mission

To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.

Job

Company

Role

Who you are

Passion for sneakers, technology and helping others succeed
Experience delivering customer focused solutions to meet customer needs
A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
Must be a team player who is able to make independent decisions based on established guidelines
Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
Must have reliable wifi
Highly organized with demonstrated attention to detail
Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs

What the job involves

The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers
Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed
The result is a world-class customer experience that builds trust with our buyers and sellers worldwide
Resolve customer support issues with the utmost patience and by adhering to company policies
Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
Troubleshoot technical issues related to our mobile apps and website
Maintain a position of trust and responsibility by keeping customer information and interactions confidential
Be flexible to carry out other assignments as they come up

Our take

GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.

The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

46% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (3.9)

Company

Funding (last 2 of 9 rounds)

Jun 2021

$195m

SERIES F

Sep 2020

$100m

SERIES E

Total funding: $492.8m

Company benefits

Work from home opportunities

Company HQ

Jefferson Park, Los Angeles, CA

Leadership

Eddy Lu

(CEO)

Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.

Daishin Sugano

(CPO)

Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.

Share this job

View 4 more jobs at GOAT