Customer Success Manager, Nosto

• 2+ years of experience in a customer experience facing role,
• Deep understanding of E-commerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
• Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
• Excellent communication skills: active listening, persuasive writing, and presenting
• Ability to challenge clients' assumptions while maintaining absolute service-mindedness
• Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
• Fluent English & German

Desirable

• Nosto is looking to hire a Customer Success Manager to be part of the commercial team in the EMEA & APAC region
• As a Customer Success Manager, you will liaise with Sales, Partnerships, Regional Marketing and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization
• You will work closely with merchants using Nosto throughout their implementation, offering strategy and best practice guidelines. You act as a consultant to the merchant, making sure best practices are followed
• This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing strategic support for merchants & agencies
• Empower our customers to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
• Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction
• Engage a portfolio of clients and build personal relationships with key people in the organizations
• Identify and act on win-win opportunities for additional client investments
• Relay valuable feedback and insights from the market to the product team
• Deliver keynotes and webinars on different aspects of personalization
• Improve both customer-facing and internal processes
• Create customer heroes & advocates, and work proactively with marketing to tell their story