Director of Strategic Partnerships, Trustpilot
Consumer Platforms
$175-192k
Consumer review website
Posted today
Consumer review website
501-1000 employees
Posted today
$175-192k
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- We’re looking for a platform-native, commercially sharp operator who knows how to navigate ambiguity, move fast, and influence at the highest levels
- Extensive experience in partnerships, business development, platform strategy, or GTM leadership, ideally within a global technology or data-driven SaaS business
- Proven experience leading or scaling partnerships with major platforms (e.g., Google, Meta, OpenAI, Microsoft, TikTok)
- Deep understanding of consumer discovery ecosystems, including search, AI, LLMs, and social commerce
- Demonstrated ability to manage complex commercial and data licensing negotiations
- Ability to operate autonomously and navigate ambiguous environments with a bias for clarity and execution
- Strong communication skills, especially with executive stakeholders, both internally and externally
- Comfortable translating partner and market feedback into product requirements and data strategy
- Experience with API-led data products, platform integrations, or trust and safety solutions is a strong plus
What the job involves
- We are now hiring a Director of Strategic Partnerships, Consumer Platforms, a high-impact leadership role responsible for owning and scaling our most influential consumer-facing partnerships
- This includes relationships with search platforms, large language model (LLM) providers, and social media and commerce ecosystems
- This is an opportunity to build, execute, and own a partner ecosystem that puts Trustpilot at the heart of AI-powered search, digital discovery, and next-gen consumer experiences
- You’ll report to the Global Head of Strategic Partnerships and work cross-functionally with Product, Legal, Commercial, and Data leaders to shape how consumers find and trust businesses online
- Build and own the partnership strategy for global consumer platforms—prioritizing integrations that expand the visibility and utility of Trustpilot’s content
- Establish operating models, business cases, and commercial frameworks that unlock long-term mutual value
- Serve as a strategic thought partner to the Global Head of Strategic Partnerships on platform strategy and product alignment
- Identify, pitch, negotiate, and close strategic deals with platform partners across search, LLMs, and social ecosystems
- Collaborate with internal legal, product, and data teams to deliver on integration, licensing, and compliance requirements
- Lead onboarding and alignment on shared goals—whether surfacing reviews in AI agents, powering trust layers in social commerce, or embedding signals into vertical search
- Deliver measurable growth outcomes through increased Trustpilot visibility, API usage, and downstream consumer engagement
- Identify and develop joint initiatives, go-to-market plays, or co-innovation opportunities with strategic partners
- Collaborate with Product Marketing and Brand to support co-branded activations, case studies, and public narrative shaping
- Act as the executive-level point of contact with key platform partners—building credibility across product, partnerships, and policy functions
- Internally, work across Product, Commercial, and Data teams to align roadmaps, prioritize development resources, and inform pricing and packaging
- Bring external insights and platform feedback back into Trustpilot’s strategic planning and product direction
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.4m
LATE VC
Total funding: $179.3m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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